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THIS SITE IS SIMPLY REFUSING TO TRANSFER MY WITHDRAWALS,IM WAITING ALREADY 5 DAYS NOW,AND THEY ABUSING THAT THING WHICH THEY DO NOT HAVE TIME FRAME,SO NOT HAVING TIMEFRAME ALSO MEANS INDEFINETLY.ON THEIR SUPPORT THEY WONT ANSWER THE QUESTIONS,WHEN I ASKED WHY OTHER PEOPLE WRITE BAD REVIEWS ABOUT THEIR EXPERIENCE ON THEIR SITE ,I GET ANSWER THAT IS BECAUSE PEOPLE ARE MEAN,AND WRITE ONLY WHEN SOMETGING IS BAD,LET ME ASK HERE-DO YOU THINKK THIS SITUATION IS NOT BAD?!? IF THEY DO NOT TRANSFER MONEY TO ME ,LETS SAY TODAY IS 5-th DAY,THEN THEY STILL REFUSE TO TRANSFER FOR 20 DAYS,30 DAYS MORE, MEANING INDEFINETLY ,MEANING NEVER,HOW IS THAT OK,IF MY ACCOUNT IS ALL FINE,AND THEY SAID THAT,HOW IS THAT NOT BAD REPUTATION?

I ASKED WHY I CANT GET ANSWER WHY IM NOT BEING TRANSFERED MONEY,THEY JUST REPEATING THAT THEY ARE WORKING ON THAT???I HOPE THEY ARE NOT PRINITING THE MONEY FOR THAT...BUT THHAT SHOWS THAT THEY CANT DELIVER PROPER SERVICE.AND THE THING IS THAT THEY SAID THERE IS QUEUE,MEANING THAT I MAKE WITHDRAWAL REQUEST,THEN SOMEBODY ELSE AND THATS SUPPOSE TO BE ORDER RIGHT?

WELL NO,IS NOT,SINCE MY FRIEND MADE WITHDRAWAL REQUEST AFTER ME,AND HE GET MONEY NEXT DAY,NOT EVEN FULL DAY!!!SO CLEARLY THE ISSUE IS IN HOW MUCH MONEY YOOPU WITHDRAW SINC EI KNOW WHEN I WAS WITHDRAWING AS 30 USD BACK IN FEBRUARY THEN WAS OK,BUT SINCE THEN,THEY JUST REFUSING TO OBLIGE ANY LAW,ANY GENTLEMANS AGRREMENT BETWEEN THEM AND ME TO HONOUR THE PAYMENTS.I HOPE SOMEONE HERE CAN HELP ME TO FIND ANY LEGAL FRAME ABOUT THIS IF POSSIBLE TO FILE LAWSUIT AGAINST THEM,ILL GIVE 30 % OF MY WINNINGS TO LAWYER OR SOMEONE WHO CAN HELP.

Dear Ismet12345,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

THIS IS HAPENING FROM FEBRUARY,THEN THEY JUST WAIT FOR PLAYER TO ACCIDENTALLY USE THE MONEY SO THEY CAN IMMEDIATLY CANCEL THEIR WITHDRAWALS,BUT I ALSO THINK THAT YOUR SITE IS PROTECTING THEM ANYWAY,SINCE I DONT THINK THAT YOUR SALRY IS COMING FORM ME,IN CONTRARY ITS POSIBLE THAT IS COMING TO PROTECT THESE SITES.

I JUST HOPE THIS WILL BE AWARENESS TO OTHER PLAYERS.

MY ACCOUNT IS VERIFIED,ALL IS OK,THAT IS THE WAY I ALSO CHECKED BEFORE I MADE WITHDRAWAL ,SO I WILL NOT BE PREVENTED TO DO THAT.BUT THEY JUST WONT TRANSFER ANY MONEY ,I ASKED THEM TO PROVIDE ME WITH WHERE CAN I COMPLAIN,THEY REFUSE TO TEL ME EVEN THAT,I HAVR TRANSCRIPTS OF THAT TOO.THEY DIDNT SAY YOUR SITE OR ANY OTHER SITE THAT MUCH HOW THEY TRUST YOU MAYBE...YOU KNOW IF YOU ARE WITH THEM OR NOT...BUT I REALY DOBT THAT YOU ARE HERE,JUST BEING GOOD SAMARITANS AND HELPING PEOPLE...I HOPE IS THAT BUT USSUALLY PEOPLE ARE JUST FOR PROFIT...AND LETS SEE IF YOU HELP OR NOT...PROVE ME WRONG...AND IM SIURE IM NOT WRONG...WE CN BET ON THAT

and now...im not suprised even...they forbid me to reach out to support

so now they deny me to use their support...and here is emails what they doing..

and this what they had until reently ,but they say that they chan

so...10 days now waiting...I mean,acctualy im not waiting,since when you waiting bus and you know that is coming,its ok,but here is not possible to wait since waiting means that something will arrive,,and here is not arriving for sure...i think they will probably ask soon for some verification ...again...im sure they will...im ready for that,but they have that as last resort,maybe they will change they terms in to verification procces to be one year who knows,they just proved that they are not serious site

11 days from my first withdrawal request,they still refusing to transfer money,since i think they wont ,and they can do that,citing their rules where they secifically have no time frames ,and that somehow exlude them from to transfer money,and they operators acctually confirmed that,tHat by accepting thoise rules that was the CHOICE WE MADE AS PLAYERS!!!

Now i have around 400 usd withdrawals requested,and i was told if i use more money and if i jusr use 1 usd from my fund above this 3 withdrawals

1 . 27 april 250 usd,2 77 usd may 6,i think,and 3 .07 may 15 usd, then all requests will be canceled??? i mean they are doing whatever suits them

NO ANSWER FROM GURU???

Complaint is pending and will be processed in 0d 0h 0m 0s

???

Dear Ismet12345,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No its not transfered,on support they even refusing me to enter the chat,and if i even enter their chat they just close as soon as they see my name,i think they will seize all player money.

And let me tell you, two weeks or more time to be transfered money to player,is too long for any casino site,esspecially nowadays,unless they counting coins so that is maybe the issue ,but i doubt that.

if you like you can close this with negative resolvment,and as unresloved status since there is no point of waiting for them just to do nothing at the end.

And by their actions on email that i received from them,and their suport refusing to ansswer simple question, since they see my name,and that is telling me that that is not anything with any security checks,but only they wait for players to spend their winnings there,and nothing else.

Please when you read this close as negative feedback or just negative,or unresolved.

Dear Ismet12345, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please provide a screenshot of your withdrawal request, clearly showing the date, amount, and current status?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Ill send screenshoots, and no i dont have active bonus now and also then,i did double,and triple checked that time with them,no freebets,no bonus etc..that time as also not now.

as from their reply...they send same replies several times with same explanation,just

And if you asking me now,that time did i used any bonus offer maybe i di,i cant tell uyou since their support is denying any information from that time,citing that thye can only provide inforamtion only from current month??? I asked them to give me those chat conversations on my email,one person said ok,the other said no,is not possible???

and please i do underastand all of this from you as help ,

but that will just waste my time only if i wait one more minute,and i just dont want to do that,and i value my time more than this spedning time for nothing,since they will not transfer any money,at least not to me,so please whenever you see this ,please just close as unresloved ,i cant spend more time,since i have experince playing on other platforms also,and only sites that are illegal acting like this,and thats my fault being ignorant and playing there,but ok,we learn from mistakes too!!!

so tommorow morning i would like this to be closed,if that is ok with you,and as unresolved since is not resolved .

please i dont like to waste even one more minute of my time,for this site.

and just to be clear here,i have only one withdrawal left,since i canceled all others anyway,but if every withdrawal is taking more than one month??? thats crazyyy!!! then is no point of withdrawing money!

just to point here that i will leave this one ,wihdrawal from last month ,250 usd i will wait for that ,but i see that you give them high rating here,so im fighting without chance of winning.

so its not anymore 870 usd,thanks to ggbet ,and their refusal to transfer money

its only 250 usd

they now inform me that my withdrawal is in extended verification!!!But as i was thinking all time this is that???

So there even worse than i was thinking,im ok if the ask anything,im ok with that,i didnt break any rules.

So if normal transfer of withdrawals is month or more,what then to expect from this extended verification??? omg...so pathetic...ill wait for your answer and then ill made probably some bets so either ill double those money or il lose its same...i will have win win situation either,if i win in this monopoly casino with their monopoly money ,and be little but happy,or i just gonna end this pathetic situation and be ok anyway with that.

waiting to give me any news and today is last time im asking your help,thank you for all your help regards this.

and they said they will reach out my email and have dialog there,but that is not happenng,im urging casino guru to loce this as unresolved

today is 17 days and their support is acting same,they hung up when i enter their chat,and then just saying that accidentaly when i asked question ,and they saw me asking about withdrawal they had technicall issues,but after two seconds later i was ab;le to enter same chat???

they just playing with people nerves ,and i think that is their try to provoke from somewone to make some insults or anything like that so they can say that someone violated some rules

guru casino....until you respond they shut down their site already,but thank you,although no help was provided

Dear Ismet12345, could you please check whether you are able to log in using your existing credentials on one of the following websites?

https://gg251.bet/

https://ggbet.win/

yes now i can log in

Dear Ismet12345, could you please provide a screenshot of the 250 USD withdrawal?

so thats mean you never look in to this issue...omg ok...ill wait until tp end of this day,and rest assured im closing this,not to offend your friends from ggbet!!!

is that oik for you guru?

im really dissapointed

5 days ago i send it to you???

Dear Ismet12345, when I asked you to provide a screenshot of the $250 withdrawal, I was specifically requesting a current screenshot, showing the most recent status of your withdrawal request. This is important so I can confirm whether anything has changed since the last time you shared this information.

Please understand that asking for an updated screenshot doesn't mean I haven't reviewed the previous messages or screenshots you sent. It's a normal part of the follow-up process to ensure we are working with the latest information.

IM NOT SURE NOW,WHAT YOU ASKING HERE,I DID SEND YOU!!!

I HAVE NEW WITHDRAWALS ,DO YOU WANT ME TO SEND YOU THOSE OR WHAT IM NOT SURE WHAT YOUR PLAYING HERE...YOU SOUND NOT SINCERE THERE I MUST SAY,DO YOU KNOW MAYBE SOMETHING THAT I DONT????

ILL SEND VIDEO OF MY REQUESTS WITH ALL WITHDRAWALS WHILE I WILL TELL THE TIME AND DATE,IS THAT SOUNDS OK?

I MEAN YOU WANT ME TO SEND YOU EVERY DAY SCREENSHOT OF SAME THING???

AND YOU ANSWERING EVERY 6 OR 7 DAY???

HOW YOU WILL HELP ME PLEASE TELL ME?

SRY THAT PHOTO IS PARTIAL,IS NOT GOOD, ILL SEND LATER NEW BUT VIDEOS

Dear Ismet12345, I did not request a new screenshot from you. I only explained why I asked for it earlier – to check whether there had been any updates since the last one you sent.

Requesting current information is a standard part of the complaint process and does not mean I haven’t read or reviewed your previous messages.

I’m still trying to help you, but I expect respectful communication in return. Thank you for your understanding.

IM SORRY ,I JUST TRIED TO ENTER MY ACCOUNT THERE,IM NOY ABLE TO ENTER MY ACCOUNT....PROBABLY AGAIN "SO CALLED TECHNICAL ISSUES THEY HAVE""...I THINK EVERY SATURDAY ,SUNDAY THEY HAVE THIS CHAOS THERE,BUT ALSO LIKE WITHDRAWALS NOT BEING TRANSFERED...

ILL MAKE VIDEO IF I CAN AS SOON AS I CAN AND SEND TO YOU...

AH YOU ASKING ABOUT STATUS...STILL SAME...I HOPE...NOW IM WORRIED...TO BE HONEST...IF YOU KNOW SOMETHING PLEASE TELL ME...I CANT ENTER MY ACCOUNT???

Thank you very much, Ismet12345, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

after waiting here ...im older one month now...issue is not resolved...you can do whatever you like

Hello, Ismet12345,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Dear GGBet Casino Team,

Could you please look into the user's issue with a delayed withdrawal and help us expedite the withdrawal process?

Is there anything that the complainant could do to speed the process up?

What is the estimated time frame for processing his pending withdrawal? It has already been a significant time since he requested it.

Thank you. Looking forward to hearing from you.

Guru,Sorry but I think this is too late now,

I requested withdrawal on 27 April,i addresed my issue here ,and o waited ...and waited... and waited...and all that time,you give 6, 7 days every time???

and if you consider to ask them why they didnt delivered,NOW is 24 MAY!!!

I already used some money from there,so that witthdrawal was not transfered,so you can do whatever you like now,i waited here for help but help was not provided....cmon you asking them on 24 May to see and to answer you? after almost one month???

Really???

Thank you but no thank you,you can rate them 100 of 10 if you like,not me

and i think they will respond now so fast,since they are pleased to tell that player used money,and by that withdrawal was canceled,that i waited almost a month?

they do not remove money from witrghdrawal so that cant hapen,and that is why they do not transfer money to anybody

just to be clear here,if the ggbet say that they can transfer money ,and that they can do that in lets say 3 days. I will then make withdrawal of 1000 usd.

if not im still afraid to withdraw if they continue to repeat same things,and i will not request withdrawals...

Dear all,

Thank you for your inquiry.

We would like to inform you that currently, there are no active withdrawal requests associated with the user's account.

Regarding previous withdrawal attempt, that request was canceled due to insufficient available funds at the time of processing. Specifically, the user began utilizing the balance after initiating the withdrawal, which resulted in a negative balance and rendered the funds unavailable for payout.

For reference, we are including the relevant provision from our Terms and Conditions concerning withdrawal processing times:

Clause 8.3.1: The processing time for withdrawal requests varies depending on the procedures required to comply with regulatory standards and the Company's internal regulations. Processing times and procedures are determined individually by the Company for each transaction. These measures are necessary to ensure the security and integrity of all transactions. Additional checks will be conducted at irregular intervals and are essential to confirm all details.

We hope this clarifies the situation. Should you have any further questions or require assistance, feel free to reach out to us at any time.

Best regards,

GG.BET Team

d93ca3b2-0e14-4591-9d6e-341b4bb4b8fb

here you have this...if Skrill is ok?

So this can be resolved....or you still gonna continue to not transfering money to me?

Now is the chance to prove me wrong myabe???...im sure im proving what I said from day one about GGbet

im writing this on 28 May 2025,one month after my first attempt to withdraw from ggbet,lets see if this gonna last longer now..im sure they will still refuse to transfer money

and just to be more clear here, for everybody ,how long was that i waited for my withdraawal Ggbet?

before i used the funds ? can you elaborate on that maybe,for public knowleadge here?

it was 3 weeks ...or you can be mre specific?

Greetings all,

Thank you both for your replies and updates, and I am sorry for the delay.

Dear Ismet12345,

Is there any balance and/or a pending withdrawal in your gaming account that the casino should pay out? If so, how much is in your balance, how much did you request for a withdrawal, and when did you request it, please?

Thank you.

I have requested as many as 40 times,from 27 April ,maybe even more,and im always get like answers that they cant promise me that my transfer will be done faster,they use those words since they know the meaning behind those words how that sound....

now i have new one today as of 100 usd,but they just wait for me to continue to play ,they do not trasfer money a t all...and they represenatative here also dont have a clue when they can provide money to fund my transfer at all...they abusing their policy all the time,like that is protecting them from not ttansfering money at all..which they do not transfer at all!!!

when i ask for withdrawal,on 27 April, there i had 1400 usd,and i requessted 250 withdawal,but that is gone now...maybe their plan is working ...who can say is not, right???

And why i played,well that the point here,and also i was afarid since they do not fuklfill their obligation ,at al time to transfer money so what the heck then to do???

Better to use that than to listen how they working on the issue!?! but somehow not transsfering,they triying to play game with words...so childish I would say...

now I have as 300 usd and i requested 100 usd...but I know they will not transfer that too...not this week not another week or another month...and "they are doing some security check" ...just to be as much simple here.they DO NOT TRANSFER MONEY

now is 05 June,and im requesting withdrawals from them since february ,none are transfered,if you like i will submit that to you here,and i tried all,i even deposited several times to convince them that I want to be transfered money that i like,and money is not a issue there,just to have fair and regulated conditions...

Dear all,

Thank you for your inquiry.

We would like to inform you that there are currently no active withdrawal requests associated with your account.

Regarding the previous withdrawal attempt, it was canceled due to insufficient available funds at the time of processing. Specifically, the balance was used after the withdrawal request had been initiated, which resulted in an insufficient amount remaining and made the funds unavailable for payout.

If you have any further questions, feel free to contact us.

Best regards,

GG.BET Team

GGBET

SO YOU DOING THE SAME,ALL THE TIME,IM REQUESTING WTHDRAWAL AND THEN NOTHING,ABSOULETLLY NOTHING HAPPENING FROM YOUR SIDE,YOU DO NOT TRANSFER MONEY ...I CAN WAIT BUT WHAT IM WAITING ACCTUALLY???

YOU SIMPLY NOT TRANSFERING ANY MONEY AT ALL...AND WAITING ONE DAY OR MONTH...SAME IR IS...

AND THEN, EVEN THE SUPPORT IS DISCCONECTED FOR ME???

ILL MAKE ANOTHER REQUEST BUT CAN YOU PROMISE HERE THAT YOU WILL TRANSFER MONEY IN 2 ,OR 3 DAYS?

IF YOU ARE WILLING TO TRANSFER MONEY,AND YOU JUST WAITED MONEY NOT TO BE USED FROM BALANCE , AND YOU WERE JUST ABOUT TO TRANSFER MONEY!!! RIGHT....

JUST DO IT GGBET...DO IN NORMAL TIME IN 2 OR 3 DAYS,AND THEN MAYBE YOU WILL GET CREDIT FOR THAT,NOBODY IS STOPING YOU ,NOT ME AT LEAST!!!

IM TELLING YOU I WILL WAIT ONLY 3 DAYS AT MOST

IF YOU ARE UNABLE TO DELIVER IN THOSE 3 DAYS,THATS SHOW THAT YOU HAVE TIME FRAMES,BUT NOT TO TRANSFER MPNEY TO PLAYERS,BUT OTHER WAY AROUND,HOW COME YOU NEVER DELIVERED MONEY IN ONE ,TWO DAYS???

BUT ITS ALWAYS SAME WITH YOU,YOU GONNA RESPOND HERE ONLY AFTER I WLL NOT WAIT ANYMORE,SINCE WAITING IS NOT GONNA BRING ANYTHING ON GGBET,WITH YOUR REFUSAL TO TRANSFER MONEY TO PLAYERS ACCOUNT

NOT BEING TRANSFERED MONEY,NO.."BUT THE PLAYER USED MONEY,BUT HE HE DIDNT SHOW PATIENCE"...AND HE WAITHED 6 MONTHS....

AND THERE IS ALSO SOLUTUION IF YOU SO EAGERLY WANT TO TRANSFER MONEY TO PLAYERS ,AND YOU JUST ARE UNHAPPY THAT PLAYERS ARE USING MONEY,"AND YOU ARE JUST ABOUT TO TRANSFER MONEY TO THEM",YOU REMOVE THE WITHDRAWAL MONEY FROM PLAYERS BALANCE,SO THEN PLAYERS CANT DISRUPT YOUR PROCEDURE FRO TRANSFER MONEY TO PLAYERS...

CASINO GURU THIS IS GOING NOWHERE CAN YOU CLOSE THIS?

I KNOW AND THEY KNOW ,I REQUESTED MORE THAN 40 TIMES WITDRAWAL, THEY DO NOT TRANSFER MONEY

Dear 

Ismet12345,

Thank you for your message.

We understand your concerns regarding the withdrawal process and we truly regret any inconvenience caused.

Please note that, in accordance with Clause 8.3.1 of our Terms and Conditions, the processing time for withdrawal requests may vary. This is due to the procedures required to meet regulatory standards and internal security protocols. Each transaction is reviewed individually, and additional verification checks may occur at irregular intervals to ensure the safety and integrity of all operations.

Because of this, we are unable to provide an exact timeframe for the completion of your withdrawal. 

After checking your account, we would like to inform you that there are currently no active withdrawal requests associated with it.

Thank you for your patience and understanding.

Best regards,

GG.BET Team

you saying this...

"the processing time for withdrawal requests MAY VARY???. This is due to the procedures required to meet regulatory standards and internal security protocols. Each transaction is reviewed individually, and additional verification checks may occur at irregular intervals to ensure the safety and integrity of all operations.

Because of this, we are unable to provide an exact timeframe for the completion of your withdrawal. 

SO PLEASE EXPLAIN TO ME IF YOU DONT HAVE TOMEFRAME WHEN YOU CAN TRANSFER MONEY,TELL HERE HOW LONG NOT TO WAIT??? I HOPE YOU CAN UNDERSTAND THIS...I DOUBT THAT ACCTUALLY...

IF YOUR "WITHDRAWAL REQUESTS" CAN VARY HOW COME YOU HAVE TIMEFRAMES AND ITS NOT TO TRANSFER MONEY TIMEFRAME???

CASINO GURU THHEY ARE CLEARLY REFUSING TO TRANSFER MONEY...AND THEY MADE RULE AND TERMS WHICH IT GIVE THEM RIGHT NOT TO TRANSFER AT ALL...LIKE THEY SAID HERE TOO!!!

IM QUOTING THEM-

"the processing time for withdrawal requests may vary...etc...

"Because of this ...(they obviously saying that because of this terms rules that they implemented couple months ago,they can do what they want,meaning what they are already doing,not transfering money)"because of this, we are unable to provide an exact timeframe for the completion of your withdrawal.

So they are not telling here not to wait 2 months they bltly telling here that they do not transfer money "because of this.... 

again casino guru im asking this to be closed i can have milion withdrawals there and i can provide you with that but its just wasting my time...unfrtunately i dont think that you can help here at all...as i can see nothing was moved even a inch towards withdrawal to be completed /transfered from their site...and i dont think that you addressing this issue every week is helping ...

so if there is a option this to be closed either tell me how to close by myself or you closed it...

and also to ggbet....why to have withdrawals...i had many ,and none was transfered,i made 7, 8 usd withdrawals,you still didnt find that to be easy for you to transffer...and if that is some money laundering protocol...im really suprised if 7 usd is considered as money laundering ...but maybe you just using those tterms without reason for it...or maybe using that just not to transfer...i dont think you are willing to transfer money to players...and im not asking you to prove me wrong here,just to be clear here, its a fact!!!

and why i dont have pending withdrawal???

you not gonna transfer it so why not to play some games??? better that than not to receive withdrawal...

and im not frustrated at all...20 usd is maybe frustrating for you not to transfer. for me ill lose there and its ok np...there is million other places to play too...unless you dont implement rules and terms now that if someone plays on other platforms cant play on yours....maybe i just give you idea...hhh

casino guru im wasting time here,and i must tell you im not satisfied withh this ,since is too long to wait and still not to get any improvement ,and i said already ...since they have this undiscloded timeframe they will never transfer money,like they proving all the time...

please close this complaint

Dear 

Ismet12345,

We sincerely apologize, but according to our policy, specifically Clause 8.3.1, the processing time for withdrawal requests may vary depending on the procedures required to comply with regulatory standards and the Company’s internal regulations. Processing times and procedures are determined individually for each transaction.

These measures are necessary to ensure the security and integrity of all transactions. Additional checks are conducted at irregular intervals and are essential to verify all details.

We have reviewed your withdrawal request with the ID 34f154d8-51bf-4720-ad38-6068a38ef3a4, and its current status is New.

Thank you for your understanding and patience. If you have any further questions, please feel free to contact us.

Best regards,

GG.BET Team

ggbet...first of all,why you appologizing is there something so wrong ,and bad???

Or you just sayiing what you been doing all along ...appologizing in advance...for not transfering?

i guess my conclusion of your action is exactly that...

as i see here,nowhere in your terms it said that you are not allowed that you transfer money in one day?

So with that being said ,why do you realy feel that you need to appologize?

Casino Guru...im expecting next action from ypou to close this ...snce this is ongoing from february with this site,i onlty reached here later ,idint know your site...but as i can see there is no help at all ,from you or anybody else they refusing to transfer money,and thats it

Again casino guru close this

Dear 

Ismet12345,

Thank you for your message and for sharing your thoughts so openly.

We understand your concerns and truly appreciate your patience. Our apologies are not meant to suggest that something is necessarily wrong — they reflect our commitment to transparency and respectful communication, especially when a process is taking longer than expected.

While in most cases withdrawals are processed promptly, some transactions may require additional verification based on internal security procedures or regulatory requirements. This is done to ensure the safety of all our users and the integrity of the platform.

We do strive to complete all transfers as quickly as possible, and there are no intentional delays. 

We would like to inform you that your most recent withdrawal request was declined because your account balance dropped below the requested withdrawal amount before the transaction could be processed.

Best regards,

GG.BET Team

WELL APPOLOGIES ARE MEANT TO BE THIS...

apology

noun

1.

a regretful acknowledgement of an offence or failure.

"we owe you an apology"

Similar:

expression of regret

one's regrets

amende honorable

2

What is the full meaning of apology?

an act of saying that you are sorry for something wrong you have done: I have an apology to make to you - I'm afraid I opened your letter by mistake.

3

What is the meaning of Apologise?

verb. acknowledge faults or shortcomings or failing

SO YOU TELLING THAT YOU ARE APOLOGIZING AND IN NEXT THAT YOU DIDNT MEAN TO???

I PREFER TO HAVE MY OPINION WHY IS THAT,AND YOU PROVE ME THAT IM WRIGHT ALL ALONG

Greetings all,

I am sorry for the delay.

Dear Ismet12345,

Let's calm down a bit and stay patient. The casino representative informed us several times that there was no pending withdrawal in your account. Therefore, in accordance with the standard withdrawal process in online casinos, they did not have anything to pay out to you any winnings. Then, you requested a new withdrawal only 2 days ago. In addition, considering further posts, if I understand it correctly, you again lost more of your balance than you requested for a withdrawal.

Now - I have 1 important question for you, because you mentioned it several times above.

Would you like me to continue with the complaint resolution process, or should I close the complaint as per your requests above?

To be honest, if you insist on complaint closure, it makes no sense to turn to the casino and ask them for further details and clarification. If you simply do not agree with our procedures or do not like our process, no one forces you to have a complaint on casino.guru. No problem at all.

Waiting for your response and confirmation on whether to continue with the process or close the complaint.

To be honest, I would like to at least ask the casino how it is possible that a player can play and lose more than the amount of a pending withdrawal. It is not a standard process at all.

Thank you. Looking forward to hearing from you.

no no that is not the case,so this is how it is on ggbet,i can still use money from my balance even if i request withdrawal(im just not waiting weeks for that,if they do not transfer in normal time then ill play anyway) is not like i can use more money than i have is not that.

And again,let me explain ,i have now 90 usd ,and i requested yesterday 25 withdrawal,but if i use lets say 66 usd thats means that withdrawal will be canceled by them ...

I hope i make more clearer now

well i show here patience ,and also with them too.since february ok?

here also from April 27 ,and if that is not showing patience from my side then what is patience?

and again is not about month, two months they do not transfer money thats it...

and tell me if you close this ,how you gonna close it?

playey closed the complaint,or casino didnt pay?

please i do need from you to tell me if you gonna close ,and how you gonna close ,that is important for me,and for others too...gambling comunity need to be informed ,and not to be scamed ,i hope you agree witht hat....and again im here asking help from you..if you can help please either inform me on my email or here,and how you doing that ?

if you can ofc...

I ope you agree that if everything is ok,transfering money from casino to player do not have to be with months ,i hope you agree witht hat statement...es[pecially if im verfiied nothing was wrong etc...

as for my dissatisfaction from casino guru,is that im asking for transferr of my money since April 27 and there is no help

so let me be clear if i see that this casino here on your site is with high rating...im not pleased to see that,and i dissagree with that since many people will trust that rating and rush to enter that site and then they will get this attitude from them ,so you advertising them is not doing any good to any player in casino ...if they improve ...well yeah give them highest ratings,i dont mind,but seeing here high rating and seeing what they doing....is far from reality...

im sorry if i offended you in any way,i didnt ssay that i dont like your procedures,and that is mostly because i dont know what you doing???

and im asking you exactly that to clarify for me if you can here,or on my email,again if you can....

and again i dont have any against you,just i see that is no help...

and is not so much important if i have withdrawal one month,or three days,they do not transfer...they did forget one withdrawal from earlier....so much that all what they say here i can prove you that is not true,especially part where if i use money from balance(where the part of that balance is for withdrawal)and then withdrawal is canceled,tat is not true, i can show you with screenshots videos etc,that is simply not true...they do what they want ...not following their terms...

Dear all,

Thank you for your messages and the opportunity to clarify the situation.

After reviewing the user’s account, we can confirm that at this moment there are no active withdrawal requests. 

Regarding the withdrawal procedure on our platform: when a user submits a request, it first enters the "New" status. At this stage, the requested funds remain available on the player’s balance. Only when the request progresses to the "Processing" stage are the funds deducted from the balance and queued for payout. If a user spends any part of the balance linked to a pending "New" withdrawal, the system automatically cancels that request — since the required amount is no longer available.

We appreciate the user’s patience and understand the concerns regarding delays. Please rest assured that we treat all withdrawal requests seriously and process them promptly once they are confirmed and sufficient balance remains.

Should the user choose to submit a new withdrawal and leave the requested funds untouched, the process will move forward as intended. 

Best regards,

GG.BET Team

Casino guru .no is not resolved,

and is not gonna be,and if you close this must be as it is,unresolved,

this site do not have right to do such things,and citing that they doing on procces but somehow someone is preventing them???

nonsense!!!

like aid trucks in Gaza now,they want to deliver food to starving people but somehow someone is preventing them????

and i like that you appreciate my patience from me....on the other hand thats only empty words...no real action from your side to prove and to have honest attitude

on the other hand there is no withdrawal since you are not transfering money at all how can i make request when you dont want to transfer the money...oh now i know ,to tell me that i have patience,and thats so great to hear it...

i see some of the features on your site is not available for me lately?

its ok if that is you bussines model thats on you

Greetings all,

Thank you both for your replies and additional information.

Dear Ismet12345,

If I closed the case as per your request, it would be rejected, because we did not reach any clear results here, and the complaint would be closed prematurely, without your full cooperation. If I understand it correctly, every time you request a withdrawal, you continue playing and spend/lose more than your balance minus the amount of a "new" or pending withdrawal. But it is not so difficult to simply calculate the amount you can spend by playing if you have an active withdrawal request of a specific amount. Or, simply ask for a withdrawal of the entire remaining balance, and do not touch it (meaning you do not play) until the withdrawal changes its status to "processing", as the casino representative explained above, while you follow all the casino's requirements and instructions for the KYC if needed during that time. It is not an industry-standard process, but it is completely clear how it works in GGBet Casino.

In addition, we usually recommend players submit a complaint regarding a delayed withdrawal after more than 2 weeks of waiting for a withdrawal. The casino has so high safety index because if you are patient enough, the casino will pay out your winnings. Understandably, delays may occur, which may depend on many factors. Also, you are still talking about delays, but on the other side, the casino informed us that there was no active withdrawal on your account. So, I can also see a mistake on your side, which does not help to shorten the delays at all, rather the opposite. If your withdrawal is cancelled, you have to request a new one, so it makes sense that the process starts again from the beginning, especially if you played, and the casino has to also review your gameplay.

Therefore, before we proceed further, I have a few questions for you now.

• What is the current balance in your account at GGBet Casino?
• If there is an active balance in your account, can you please request a new withdrawal, and do not touch the funds until the withdrawal changes its status, regardless of how long it will take?
• What is the approximate or average time between you requesting a new withdrawal and losing the money before it changes its status?
• Do you have any gambling issues? Do you have a problem with waiting for a withdrawal to change its status? Can you control your urge to continue playing?

To be honest, it appears that it is mainly about your patience anyway. Although I know it is not completely alright to state such an example here, there are many casinos which do not pay their players at all, do not let players withdraw anything, or even delay withdrawals for weeks/months. However, most users are patient and able to wait until withdrawals are processed. Considering GGBet's reputation and safety index, I sincerely believe that if you stay patient enough, the casino will not cause problems or drag the process out unnecessarily, and you will receive your money.

Therefore, if you wish to continue the complaint resolution process, please inform us once there is a new withdrawal request, and do not touch your balance in any way. Just stay patient and wait. Otherwise, I am not sure how we could help you with the matter further.

Thank you. Looking forward to hearing from you.

PATIENCE?

REALLY?

I DID INFORM YOU HERE,THAT SINCE FEBRUARY I WAS NOT TRANSFERED MONEY RIGHT?

INCLUDING THAT ONCE THAT MY REQUEST WAS CANCELED BY ONE OF THEIR SUPPORT PEOPLE BY"MISTAKE"???

AND THEN AGAIN REUQEST FOR WITHDRAWAL,AND SOME "TECHNICAL ISSUES" SO IM UNABLE TO ENTER MY ACCOUNT AND THEN WHEN I ENTER OFC I WILL BETTER PLAY THAT RATHER THAT SOME SEIZE MY MONEY...

BUT THEY JUST NOT TRANSFERING MONEY THATS IT....

WAITING WITH MONTHS IS NOT ANYTHING BUT STALLING,SO PERSON IS CHOSSING SHOULD I TRY TO WAIT OR JUST WASTE ALL ON MY FAVORITE TEAMS???

ILL CHOSE WHAT IS APPORPRIATE FOR ME AT THE MOMMENT....

BTW IM RESTRICTED THERE ...AGAIN SOME TECHNICAL ISUES....SO IM UNABLE TO ENTER MY ACCOCUNT...AND IM NOT SURE IF I HAVE SOMETHING TO WITHDRAW SO I CANT DO NOW THAT WHAT YOU ASKING ME HERE,IF THAT CHANGES ILL DO THAT...

BUT LET ME ASK YOU GURU CASINO,WHAT YOU CONSIDER TO BE FINAL STRAW ,WHAT IS THE TIME THAT YOU WILL SAY OK THATS IT THIS IS NOT OK? IM ASKING FOR YOU OR FOR SOMEONE WITH NORMAL CAPACITY OF JUDGMENT ABOUT THIS SITUATION TO WAIT FOR SUCH WITHDRAWAL TO BE TRANSFERED TO HIM OR HER?

AS FOR ME PLAYING THE MONEY THAT I ALREADY HAVE PLACED TO WITHDRAW...HMMM I DISAGREE ,I HAVE SCREENSHOTS HOW THAT IS INCORECT FROM THEIR SIDE.

"If I understand it correctly, every time you request a withdrawal, you continue playing and spend/lose more than your balance minus the amount of a "new" or pending withdrawal" THIS IS WHAT YOU SAYING...IS NOT COMPLETLY TRUE,SINCE I WAITED SEVERAL TIMES SINCE FEBRUARY THIS YEAR,JUST FOR YOUR INFORMATION HERE, THAT IS 4 MONHTS AGO NOW,AND NONE ,AGAIN NONE OF MY REQUEST WAS NOT TRANSFERED,DONT BE CONFUSED WITH NOT ME WILLING TO WAIT,THAT I NOT A THING,IS SIMPLY THEIR DENIAL TO TRANSFER MONEY,IM NOT STOPPING THEM TO TRANSFER MONEY ?!? OR I DO???

IM SORRY BUT IM NOT,AS SOON AS THEY CAN TRASFER THEY CAN DO THAT WITHOUT ME PREVENTING THEM...ANYWAY ANYHOW...

AGAIN I HAD REQUEST FOR WITHDRAWAL CANCELED BY THEIR OPERATORS SIMPLY BY ASKING ABOUT MY WITHDRAWAL,THEY KNOW THAT, I KNOW THAT THEY KNOW THAT IS NOT OK THAT.

QUESTION S

What is the current balance in your account at GGBet Casino?

i THINK IS LESS THAN REQUIRED,IM NOT ABLE TO ENTER MY ACOCUNT,WHEN AND IF I CAN ENTER ILL SEND REQUEST AND LETS SEE...

BUT THEN ILL WAIT FOR YOU TO INDULGME WITH ANSWER HOW LONG IS ENOUGH TO WAIT?

SO TO PROVE THE POINT HERE...

What is the approximate or average time between you requesting a new withdrawal and losing the money before it changes its status?

AS FOR THIS QUESTION ,ALTOUGH IS STRANGE QUESTION TO BE HONEST ,AND SOMEOHOW IS ACCUSING ME OF DOING SOMETHING WRONG,ITS KIND OF THIS IS LIKE THEY ARE "CHOSSEN CASINO" LIKE SOME CHOSEN PEOPLE IN THIS WORLD, SO WE NEED TO PROTECT THEM(GGBET) BY ATACKING THE VICTIM,BUT OK ILL ANSWER THIS ONE...

FIRST OF ALL I DIDNT LOSE ANY MONEY AT ALL...THATS FALSE STATEMENT...SO TO BE CLEAR HERE OK...

SECOND THING IS THAT STATUS IS SAME AS FROM THE MINUTE IS REQUESTED AS LONG AS MONTH OR MORE...SO THERE IS NO UPDATES OR CHANGES,BUT I REALLY LIKE THAT YOU HERE ASKING ME HERE,AND IM CONSTANTLY SAYING THAT IM BEING DENIED MY WITHDRAWALS SINCE FEBRUARY,SO THAT IS LONG TIME MY FRIEND BRANE,TO NO HAVE CLEAR MIND AND JUST NOT TO MAKE LOOK NAIVE ,AND NOT TO KNOW WHY THEY NOT TRANSFER MONEY

AS FOR THIS URGE ,AND OTHERS THINGS,I DONT HAVE PROBLEM WITH THATT,I LIKE TO WIN ,AND THIS IS FUN FOR ME...IF I WON SOME MONEY OK,MORE OT PLAY IF NOT ,IS SIMPLE BETTER TO WATCH GAME FOOTBALL AND WAGER SOME MONEY ON IT THAN JUST TO WATCH AND NOT GET INVOLVED...

BUT IF THAT IS CONSIDERED AS WRONG THEN IM GUILTY...I DO HOPE THIS CASINO WILL NOT CLOSE THEIR DOORS IF THEY FIND THIS BEHAVIOR FROM THEIR PLAYERS TO BE WRONG,AND OUT OF CONCERNS TO LOE FOR PEOPLE SAKE....I DOUBT THAT ,BUT BETTER TO SAY THIS ...

AND ONE MORE TIME,IM REPEATING THIS.

I HAD SEVERAL REQUESTS FOR WITHDRAWAL,IN MAY THIS YEAR,ANS NOW IF I USE MONEY TO PLAY THAT ARE SUPPOSED TO BE TRANSFERED TO ME THEN THAT WILL BE CANCELED OK?

IS LIKE THAT??? NO NO NO ...

BUT THAT IS WHAT THEY SAY HERE...BUT IS NOT ,I HAVE SCREENSHOT PROVING OTHERVISE...

ILL KINDLY ASK FOR GGBET TO PROVIDE ME WITH SAFE LOGIN SO I CAN BE ABLE TO ENTER MY ACCOUNT AND PROVIDE YOU WITH ANSWERS BRANE,IM SORRY I CANT GIVE YOU BETTER INFORMATION NOW,IM JUST UNABLE TO DO SO,AGAIN NOT MY FAULT,BUT MAYBE IT IS HA?

AND FOR PATIENCE...I HAVE HERE DONT YA?

YOU MUST ADMIT...AND I WILL HAVE....

AS YOU CAN SEE ,IM STILL PURSUING JUSTICE AND DEMAND FAIR PLAY HERE SINCE MAY 1 2025 THATS ALMOST TWO MONTHS ,ONLY HERE ON GURU...THERE IS MUCH MORE...

SO YOU ASKING ME TO HAVE PATEINCE...AND ALWAYS FIND ME RESPONDING ,AND WAITING FOR RESPONCE FROM YOU OR CASINO ,AT LEAST ONE WEEK FOR EVERY RESPONCE NOT MUCH SOONER,IS SHOWING MY PATIENCE TO RESOLVE THIS ISSUE,NOT THE OPPOSITE...

AND THE ISSUE IS QUITE SIMPLE ...THEY NEED OT TRANSFER MONEY TO PLAYER AND THATS IT...

UNLESS IF THEY THINK THAT THOSE MONEY IS THEIRS AND ONLY THEIRS...

I HOPE YOU CAN ADMIT AND AGREE WITH THAT,BUT AGAIN....

AND IF YOU ASK ME,ITS NOT RESOLVED AS YOU CAN SEE, UNTIL THEY (I KNOW NEVER BUT OK TO BE CORRECT) THEY COMPLETE TRANSFERING MONEY TO ME...

THEN WE CAN SAY IS RESOLVED ,I HOPE THAT IS THE POINT HERE...

AND THAT IS YOUR HELP HERE ,I THINK???

IM WAITING FOR ANSWER WHY I CANT ENTER MY ACCOUNT,LAST TIME I WAS ALSO PROHIBITED TO DEPOSIT ,AND TO WITHDRAW SAME MONEY,BUT THAT IS THEIR GAME,I FULLY UNDERSTAND THAT...

CASINO GURU,

YOU ASKED ME IF I HAVE LETS SAY 1000 USD ON MY ACCOUNT AND IF I REQUEST WITHDRAWAL IN AMOUNT OFF 100 USD,SO IF I SPENT MORE THAN 100 USD PLUS 1,MEANING TO HAVE LESS THAN 900 USD THEN OFC MY REQUEST IS SUPPOSE TO BE REJECTED,

BUT ACCTUALLY WHAT THEY SAY HERE IS NOT QUITE LIKE THAT,SINCE I HAD SEVERAL REQUEST,AS THEY SUGGEYSTED ME TO DO ,AND IT WAS AS MUCH AS REQUESTS OF 10, 15 USD AND MORE , MAYBE I HAD 10 REQUESTS ,BUT THEN I ONLY SPENT MORE THAN THE LAST WITHDRAWAL REQUEST IT WAS 15 USD ,I REMEMBER,BUT THEN THEY REJECTED ALL OFF MY REQUESTS

THEY DID REJECTED ALMOST ALL,I WAS SUPPRISED WHAT HAPPENNED,BUT I WAS TOLD THAT THEY WILL REJECT ALL OF THEM,BUT SOMEHOW THEY FORGOT ONE OF THE REQUEST,I HAVE PHOTOS AND TIME OF THIS WHEN HAPPENED

Greetings all,

I am sorry for the delay.

Dear Ismet12345,

Thank you for your replies, but my questions were not answered sufficiently.

I would like to comment on some of your claims and/or questions, and then we can ask the casino what is happening with your account, as you claimed that you cannot access it. In addition, if you cannot access your account, please provide us with a screenshot of the error or announcement when you try to access it. Without proof or details, we cannot help you. It will significantly simplify the situation for the casino to investigate it.

"BUT LET ME ASK YOU GURU CASINO,WHAT YOU CONSIDER TO BE FINAL STRAW ,WHAT IS THE TIME THAT YOU WILL SAY OK THATS IT THIS IS NOT OK? IM ASKING FOR YOU OR FOR SOMEONE WITH NORMAL CAPACITY OF JUDGMENT ABOUT THIS SITUATION TO WAIT FOR SUCH WITHDRAWAL TO BE TRANSFERED TO HIM OR HER?"

• We can find out when you finally request a new withdrawal and wait patiently long enough.

"What is the approximate or average time between you requesting a new withdrawal and losing the money before it changes its status?"

• One of my questions above. You claimed that you would answer it, but you did not at all.

"AND WAITING FOR RESPONCE FROM YOU OR CASINO ,AT LEAST ONE WEEK FOR EVERY RESPONCE NOT MUCH SOONER,IS SHOWING MY PATIENCE TO RESOLVE THIS ISSUE,NOT THE OPPOSITE"

• Your patience is required mainly after a new withdrawal request is made.

"AND THE ISSUE IS QUITE SIMPLE ...THEY NEED OT TRANSFER MONEY TO PLAYER AND THATS IT..."

• Yes, and for that, you need to request a new withdrawal and wait.

"ITS NOT RESOLVED AS YOU CAN SEE, UNTIL THEY (I KNOW NEVER BUT OK TO BE CORRECT) THEY COMPLETE TRANSFERING MONEY TO ME... THEN WE CAN SAY IS RESOLVED ,I HOPE THAT IS THE POINT HERE..."

• If I understand it correctly, there is no active withdrawal request in your account, so based on what the casino is supposed to transfer it?

Dear GGBet Casino Team,

Can you please check the user's gaming account and provide us with an update on its status? The user cannot access it.

What is happening there? Can you help us restore his access to the account and instruct him to request a new withdrawal?

Then, provided that there is a sufficient balance for that, once there is a new withdrawal request, can you try to expedite the process, at least unless the withdrawal is in "pending" status?

Thank you.

SOMETIMES THERE IS TECHNICAL ISSUES THERE,THEY ALSO ADMIT THAT,USSUALLY HAPPENS WHEN IM WITHDRAWING MONEY FROM MY ACCOUNT...IM SENDING SCREENSHOT OF MY ATEMPT AND NOT BEING ABLE TO ENTER...

AS FOR OTHER QUESTIONS...

What is the approximate or average time between you requesting a new withdrawal and losing the money before it changes its status?"

One of my questions above. You claimed that you would answer it, but you did not at all.

I DID ANSWERED,IM SORRY IF YOU DIDNT UNDERSTAND IT,I DIDNT LOSE MONEY WHILE I WAS HAVING WITHDRAWAL REQUEST...AND THE STATUS IS NOT CHANGING AT ALL...SO IF YOUR QUESTION IS ABOUT ME NOT WAITING AND JUST WASTING MY MONEY WHILE I HAVE PENDING REQUEST , THAT IS NOT TRUE STATEMENT

I WILL ADDRESS ALL QUESTION JUST TO PROVIDE YOU WITH CORECT INFORMATIONS THAT YOU ASKING ME

Thank you for your response and additional information, Ismet12345.

Please try this link to the casino website - https://gg.bet/

just to inform you about that site and myself. from time to time im entering their site,

as for login

now is ok i can enter again,from support to;d me that is hapening cause im on mirror sote pf theors...idk ,thts ok...now

thank you for the link acctualy is better for all features there??? i really dot know what to say anymore

im rarely play there,and what i give informations here all are true and easily can be tested and proven...

here it is all withdrawal,none ofc are tranfered to me....they give me this after sseveral months refusing to provide me with this informations...

first, its funny that someone is repeating here on so many occasions the word frustration,and in same time trying to make someone feel discriminated and frustrated,you and me know what actions you made upon my account already ,and what restrictions you impose on me,so i think that is not sincere...

as for this,

"As for your question — what is considered "too much" waiting — we aim to process withdrawals promptly, but in rare cases, it may take longer due to internal reviews or verification needs. 

I asked casino guru (not you) what they consider to be long waiting for wiythdrawals in this industry, or how long would they consider to be enough to wait and not money being transfered to person,i already know that you are not transfering money at all,as we all knows,

other thing here since you mention this is that in "rare casses" really???

so how many rare casses this year I had,and what exactly is rare for you? rare is opposite of often you know that,right?

i understand that english is not also your mother language as is not mine too,so mistakes and misspelling can happen ,i do believe that that you meant "often" rather than rare...

as for this,

"Your cooperation is noted and appreciated"

we both know that i cant use any features on your site,most of the time your support is not providing even decent response,rather just shut the chat,i cant use bonus offers and you calling this appreciation???

I mean ok,i hope you never gonna "not appreciate" me,then...

i have that withdrawal and if you need any verification ,im ok i can give you,im assuming that will be asked after several months ,not now ofc,

but anyway ill just gonna forget on that ,and yeah let me know ....2028 maybe?

because this is rare case...and you need more clarifications (nuclear scientist inspections etc) for 23 usd to be transfered yeah....

just to be honest ,im not in a rush for this money ,I dont expect any favor ,so you dont have to make special treatment for me...you can take all the time ,its ok,im not even waiting ,because there is nothing to be waited for,you prove that and you not gonna change thatfinding ways not to transfer money to customers...it suits you ,and probably make you a profits,so why to change it???

nobody can force you to pay to person ...but thats will be your PR strategy to become successfull casino...

hi casino guru,i kindly asking you ,again,what you consider too be too much time for casino to transfer money to customer,for you to consider that as final line is crossed???

is it one month?

or any other specific time?

Thank you both for your replies and updates.

Dear Ismet12345,

The question you keep repeating was answered earlier in this thread, in one of my previous posts.

"In addition, we usually recommend players submit a complaint regarding a delayed withdrawal after more than 2 weeks of waiting for a withdrawal."

As for the current pending withdrawal - is there any news or updates, please?

Did the casino request any additional KYC process? If so, did you provide the casino with everything they required?

What is the status of your withdrawal request?

Can you please confirm once the funds are credited to your payment method?

Thank you. Looking forward to hearing from you.

1.

my question is not about when to submit here complain,but when do you consider that is long time ,i meant one month for casino to resolve this issue ,meaning to transfer money after all their internal checks etc...but ok,if you want to say that you answered,i cant force you to tell me,from your side ytou consider that is answwred,and on the other hand i didnt received answer,but again its ok...

2.

no verifications request,since that is done,unless they do not request again,again is ok if they do...

3.

withdrawal request is there,no updates...

if you can AGAIN IM ASKING YOU HERE,tell me when do you consider that is timeframe from guru casino,to wait this to be finished,money to be on my account,one month for example,so ill be wait untill then,again im not asking this to ggbet,im asking guru casino when ?

so if you tell me when is guru timeframe for this issue,then ill just wait this time...after that is pointless,no matrter what they can say for ggbet terms rules etc,in meantime maybe they change all that,so im not interested in their stories...if you can ofc,i do thank you guru in advance

and just if u decide to answer my question,im not talking when to submit here,after 2 weeks waiting there,complaint,im talking and asking about what is your terms rules for how long will you allow person to wait for their money from casino,for you to recomend further or advise next steps?

i think i didnt sent this ,so here it is...

im sorry i didnt answered one question for you Branislav.

and that is to confim that I received money...

that not gonna happen...so l cant confirm something that will not happen...

i know that they know that too...

i will just wait until end of this year and then ill ask you again what do you consider that i can do?

if you have other advises or ?

Dear Ismet12345,

Thank you for your replies and clarification for your previous question.

There is no specific time limit. It depends on many factors, and the particular casino and the user. However, yes, from my experience, even if we would discuss more reputable casinos, which fully cooperate in resolving their complaints and delayed withdrawals, 3-4 weeks without progress could be the moment when we would notify a casino that it is not completely alright and when would think about closure of a complaint as "unresolved". But please note you cannot take it as a real limit we could accept. As I said, it depends on many factors.

The last thing - your screenshot about successful KYC would not have to be relevant under specific circumstances.

Thank you for your patience and understanding.

Dear GG.BET Team,

Can you please provide us with the status of the user's pending withdrawal?

Thank you. Looking forward to hearing from you.

i appreciate your answer,sorry if we misunderstood each other,

and yes i know that they also can request more verifications,and that is ussualy(as per casino regulators) if person wirhdraw,deposit as 3000 usd,or euros etc,in some casinos they ask source of income lets say...unfortunatelly i didnt withdraw even 10% of that,they do not allowing that,but even that is ok if they request that,im fine w that...

you know that ,and im ok if they ask even details of my school,my dentist etc....all ok with that,but still they will not transfer 23 usd since they just waiting for me to spend that...and i will not...but anyway they will not transfer money at any time,they will repeat here same as always...and ofc FRUSTRATION IS IN THEIR COPY PASTE QUOTE...REPPETETIVE ALSO....AND OFC 8.3.1 TERMS AND REG.

and if that period of lets say ,not 3,4 weeks,ill wait until 1 september thats 2 months,what is then my options,since i know even if you ask them prety nicely,they still will not transfer money,so in that case,do i need to address this to cybercrime police here in my country,or anything like that?

since this money is being held from me,and is not the first time...but ill go to the end

Dear all,

Thank you for your inquiry. Currently, the user has one withdrawal request in "New" status for the amount of 23.00 USD. Everything is in order with this withdrawal, and we are awaiting its processing.

Please feel free to reach out if you need any further assistance.

Best regards,

GG.BET Team

Dear GGBet Casino Team,

But in your previous post regarding a withdrawal, 10 days ago, you mentioned that his withdrawal was "currently being processed", while you stated that at that stage, the withdrawal was already in "pending" status. So, what changed, or what happened in the meantime? Was the previous information incorrect?

Based on your clarification regarding the withdrawal process, "pending" status follows "new" status.

Is there a new withdrawal request than the one you mentioned before?

What is the estimated time frame for processing the active withdrawal request, please?

Since you are already aware of the situation with the particular user, can you not help us expedite the process, please?

I am sincerely sorry, but it makes no sense now.

Thank you. Looking forward to hearing from you.

hi Branislav,thanks for you help regarding this,

as I said when i started this complaint,they are refusing to transfer money,is that simple

I dont have other withdrawal request,only one,and after 24 hours of that request,my request for withdrawal was in status NEW...

on the other hand they can write there anything,it has no meaning,pending, new,or WE NOT GONNA TRANSFER MONEY- status,is not making any change....

and again,i do appreciate your help Guru

Dear all,

Thank you for reaching out and for your patience.

Regarding the withdrawal status, we confirm that the transaction is currently in the "New" status. Please note that each withdrawal request is processed individually, and according to our site’s rules, processing times may vary from client to client.

We understand your concerns and have taken note of your request to expedite the process. However, at this moment, we are unable to make any changes to the standard procedure.

Rest assured, the client will receive their funds shortly. We kindly ask for a little more patience while we complete the necessary steps.

Thank you for your understanding. Please feel free to contact us if you have any further questions.

Best regards,

GG.BET Team

THEY ARE JUST MOCKING HERE EVERYONE...YOU SEE CASINO GURU???...NOT TRANSFERING MONEY AT ALL

Dear GG.BET Team,

Yes, we still have further questions. Basically, I am afraid you have not answered sufficiently my previous questions.

Can you please look at my previous post and provide us with clear answers and information?

Do I understand correctly that the withdrawal status did not even change to "pending"?

Thank you. Looking forward to finally hearing some good news from you soon.

Dear Branislav,

First, we would like to apologize for any confusion caused by our previous messages. You are absolutely right — based on the standard process, a withdrawal first appears as "New" before transitioning to "Pending" when it is actively being processed by our payments team.

Please rest assured that we are actively monitoring the situation and will notify you immediately once there is any change or update.

After a recent check, we can confirm that the current status still remains as "New". We sincerely regret any earlier miscommunication and acknowledge that the previous statement may have been inaccurate.

As for the estimated time frame, we are unfortunately unable to provide a precise timeline at this moment. However, we can assure you that we are following up on this internally and doing our best to ensure the matter is handled as quickly as possible.

Thank you for your continued patience and understanding.

Dear Ismet12345,

We understand how frustrating and upsetting this situation is, and we’re truly sorry it has made you feel this way. Please be assured — we are not mocking anyone. Your concern is being taken seriously, and our team is actively looking into the issue with your withdrawal.

While the status is still showing as "New", we are working internally to move the process forward and will keep you informed of any updates as soon as they become available.

Best regards,

GG.BET team

FIRST OF ALL,GGBET I DO NOT TRUST WORD OF WHAT YOU SAYING,ZERO...

BUT FUNNY THAT "NOW" YOU CLARIFY YOUR PREVIOUS STATEMNENT,PROCCES AND HOW IS THE STAGES,

BUT ILL PROVIDE ANSWER THAT I RECEIVED TODAY FROM YOUR SUPPORT (PROBABLY AGAIN YOU GONNA HAVE URGE TO APPOLOGIZE) AND AGAIN IT GONNA BE OPPOSITE OF WHAT YOU SAID HERE????

AND I DO KNOW THAT YOU DEELIBERETLY TARGET ME,AND I UNDERSTAND THAT YOU MUST BE POLITE HERE AND SUGARCOAT YOUR CONVERSATION HERE TO LOOK LIKE YOU ARE ANGELS....BUT THE FACTS ARE STILL THE SAME,U DONT TRANSFERING MONEY...AND PLEASE REFRAIN FROM TALKING TO ME EITHER HERE OR ANYWHERE...

IT WAS ME WHO WAS FORCED TO ASK FOR HELP ,BECAUSE CONVERSATION WITH YOU IS NOT SOLVING ANYTHING AND YOU PROVING AGAIN AND ALL OVER AGAIN, I KINDLY ASKING YOU TO NOT TO ADDRESS ANYTHING TO ME,YOU CAN INFORM GURU HERE ...OFC COUPLE MORE TIMES YOU WILL CHANGE RULES OR WITHDRAWALS ETC,AND ALSO YOUR STORIES WHAT IS TODAY SAID TOMMOROW ITS GONA BE"SOORY IF WE MISLEAD YOU"

IM SENDING SCREENSHOT OF OPPOSITE WHAT YOU SAYING HERE,SOI YOU CAN EXPLAIN(AGAIN) TO GURU WHAT IS AND HOW IS THE PROCCES FOR WITHDRAWALS...

BUT NOT TO ME PLEASE STAY AWAY OF USING MY NAME,AND DONT ADDRESS ME,THERE IS NO NEED FOR THAT...

ESPECIALLY BECAUSE YOU SAID HERE THAT YOU ARE FRUSTRATED THAT YOU CANT TRANSFER MONEY ON TIME AND YOU ARE UPSET THAT CANT GIVE ME TIMEFRAME ETC...I DONT KNOW WHY YOU TELLING HERE ABOUT YOUR FRUSTRATION ETC???

YOUR OR ANYBODY FRUSTRATION NEED TO BE PROVEN THAT IS LIKE THAT NOT SECOND GUESSING...IF YOU UNDERSTAND,SO PLEASE DONT SAY WORDS THAT IM UPSET OR FRUSTRATED ,IF YOU ARE THOSE THINGS,IM SORRY BUT I CANT HELP U...

AS FAR I CAN SEE YOU HAVE POOR MANAGERS GROUP THERE WHICH DONT KNOW TIMEFRAMES FOR THEIR CUSTOMERS PAYOUT.SO THATS POOR FROM PERSPECTIVE OF SOMEONE WHO IS MANAGER OF ANY COMPANY ,ESPECIALLY IF THAT COMPANY HAVE MONEY IN MONEY OUT ,AND MOST IMPORTANT HAVE AS PRIME SOURCE AS INCOME MONEY AND WORKING ONLY WITH MONEY...

AS FAR SOMEONE CONERNS ARE TAKEN SERIOUSLY....FROM JANUARY TILL NOW WHAT NEW ABOUT HOW SERIOUS YOU MOVE TO IMPROVE ANYTHING?

YOU DONT HAVE TO ANSWER ,YOU PROBABLY DONT HAVE PREPARED ANSWERS THAT ARE NOT COPY PASTE SO THIS NEED TO BE WRITEN...SO BETTER DONT

CASINO GURU PLEASE IF YOU CONTACT THEM YOU CAN SPEAK IN MY NAME,AND I REALLY LIKE NOT TO BE DISTURBED BY THIS PEOPLE ANYMORE,THEY CAN ONLY REPEAT SAME THINGS AND THEY THINK THRY CAN INSULT SOMEONE INTELIGENCE BY DOING THAT...IF THEY ANYWAY ADDRESS TO ME HERE,ILL CONSIDER THAT AS I SAID INSULT AND DELIBERETLY MOCKING SOMEONE,ALTOUGH IM SURE THEY WILL DO EXACTLY THAT...THEY CAN RESPOND HERE ,WITHOUT MENTION ME ...THE ISSUE IS THERE ...AND ITS GONNA BE THERE,LOOONGG TIIIMEEE!!!

THIS IS SO FUNNY...GURU..THEY SAY ONE THING THEN THEY SAY DIFFERENT ,AND THEN AGAIN THEY CHANGE THAT!!!

i HAVE ALSO CONTINUITION OF THAT CONVERSTAION THAT I HAD EARLIER TODAY,WAY BEFORE THEIR TEAM INFORM ON GURU PORTAL ABOUT THE PROCCESS...

BUT AGAIN IN SUPORT ALSO THEY CHANGED THEIR STORY ,THIS ON SCREENSHOT IS ONE SIDE,THEN THEY CHANGED THAT TOO!!!

IN SAME CHAT NOT ANOTHER CONVERSTAION,OR ANOTHER PERSON!!!I

IM NOT JOKING I HAVE SCREENSHOTS,THIS IS SCAM OFFICIALLY ,YOU MUST SEE THAT GURU...BECAUSE ALL THE SIGNS ARE THERE...

Thank you both for your replies, guys.

Dear GG.BET team,

Considering that we have an open complaint here regarding the issue/delays, do I understand correctly that there is nothing to do to expedite the process?

Please inform us once the user's withdrawal is updated to "pending" status.

Thank you. Looking forward to hearing from you.

Dear Branislav,

Thank you for your message.

At this stage, the matter is still under internal review, and unfortunately, we are unable to expedite the process further at the moment. However, please rest assured that we are closely monitoring the situation and will provide an update as soon as the user's withdrawal status changes to "pending."

We appreciate your patience and cooperation, and we will keep you informed of any progress.

Best regards,

GG.BET team