GG.BET Casino - Povlačenje igrača je odloženo, a dobici se konfiskuju.

It all started on April 2nd when I made an account at ggbet because they seemed ok. I deposited 2700 ron (about 500 euros) I played, they limited my account, they didn't want to pay the winnings, ok, they gave odds of 1 and only the deposit was left, and since then I've been struggling to withdraw and they don't want to give me the money back! They asked for full kyc, I sent them a selfie with my ID in my hand, everything they wanted, they always say to wait, I've had over 10 withdrawals since April 2nd, and nothing, I've been waiting for 20-30 days, I canceled again and called here, I JUST WANT MY MONEY BACK, they are obliged to give me it especially since I withdraw less than I deposited.

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Dear sebimihai22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We recommend that you don't cancel payouts unnecessarily. Requesting a payout means you might find yourself at the end of a processing queue. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with the casino regarding the delay?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, first i want to thank you for your help !

1) No,never withdraw before.

2) No bonus, all my money, 2700 ron deposit, 2.500 ron try to withdraw

3) Yestterday on chat, they always say to wait 🙂)

4)

Thanks for your reply,

• Could you please share with me your communication with the casino when you contacted them in order to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

As you can see today, the same copy paste respnonse, watch all transactions from 2 april ,deposit 2700 ron , i win really 6k lei but they give 1 odd. Ok but give my money at least back!

Dear sebimihai22,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear sebimihai22,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from GG.BET Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear GG.BET Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the winnings were confiscated, including any alleged rule violations or relevant terms and conditions.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hello!

Thank you for giving us the opportunity to comment on this case.

Dear sebimihai22,

As we can see, several of your withdrawal requests remained in processing for some time while awaiting successful completion. However, some of these transactions were later canceled at your request. We are sorry that the processing took longer than expected.

At the same time, we can confirm that a number of your transactions have now been successfully processed and the funds have been credited to your account. This demonstrates that withdrawals have been completed successfully and the funds have been paid out.

Please refer to the following transactions:

a590f75c-496c-48b2-a7be-b6c1c22bd65e 2500.00 RON

6a78ab14-828a-435a-8290-0ecc5ce52f71 65.00 RON

We sincerely hope that this matter has now been resolved. Thank you for your patience and understanding throughout the process. We appreciate your cooperation and look forward to continuing to provide you with a positive experience. Should you have any further questions, we remain at your disposal!

Hello everyone,

thank you for your updates.

Dear GG.BET Casino,

thank you for your response and for clarifying that the withdrawals have now been successfully processed.

Dear sebimihai22,

could you please confirm whether you have now received all of your funds and whether your issue has been fully resolved?

I will await your confirmation before proceeding further with this complaint.

Dear sebimihai22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Samuel
Casino.Guru