GG.BET Casino - Povlačenje igrača je odloženo.

Casino Name: GGBet

Amount at stake: 350 EUR

Subject: Withdrawal delayed for 8 days without any explanation.

Description:

"I requested a withdrawal of 350€ 8 days ago. My account is fully verified and I have not received any notification of rules violation or further KYC requests. Every time I contact live support, they give me generic answers about 'processing times'. There is no reason for this delay and the casino is withholding my funds without justification. I am asking for the immediate approval of my withdrawal."

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear SYLVIATRAILER,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

It has been 18 days since my withdrawal request and the status remains "New/Pending". Today, I contacted the support team again via Live Chat, and they claimed that the withdrawal is "processing". However, this is clearly a lie to stall for time, as the status hasn't changed at all in the system.

They are using "delay tactics" hoping I will cancel the withdrawal and play the balance. I have provided all the necessary information, and they continue to ignore the standard timeframes. I am asking for your immediate intervention to pressure the GG.BET financial department to release my funds (350€)

Thank you for your reply. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

Thank you.

Dear CasinoGuru team,

​Thank you for taking my case. Here are the answers to your questions:

​Successful withdrawals: This is my first withdrawal attempt from this casino.

​Bonus: My winnings were accumulated without any active bonus. It was a pure deposit play.

​Current status: The withdrawal status is currently "New" (Pending). It has remained in this status for 10 days now. Although the live support keeps telling me it is "processing", there is no actual progress shown in my account.

​I am attaching a screenshot of my withdrawal history and the current "New" status for your review.

​Thank you for your help.

Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear SYLVIATRAILER,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru