GG.BET Casino - Povlačenje igrača je odloženo.

I applied for a withdrawal, and I waited for days and nothing. I contacted them via live chat, and they said it takes less than 14 days for withdrawals to get to your account. Now it has been more than that, and they still have not sent my funds.

Dear eodioko82,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello, I have not made any withdrawals before; it's my first time. They did not ask me for KYC; when I attempted to complete the process, they said it is not needed at the moment. I also did not use any bonuses.

So i got an email from ggbet recently. Hello!

It was discovered that you had registered and used more than one account on our website.

This is a direct violation of GG.BET Terms and Conditions. Because of that, your account was blocked.

● You may no longer play on our website.

● Funds, if there are any, will remain on the account without possibility of refund.

● Please, do not attempt to register a new account, it will be blocked as well.

GG.BET Team

Up until two weeks ago I didn't even know a sportsbook like ggbet existed. I have been betting professionally for 2 years now I don't multi account. I had a chat with their representative and he still doesn't want to show me the proof that I have more than one account, and he claims he's looking at the evidence.

More proof that i did not even know that there was a bookie called GG Bet until recently, this is my conversation with a fellow pro bettor.

Thank you for the update.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you used any VPN or IP-masking software to alter your true location while accessing the casino website?

No to both questions. I stay alone and don't use a vpn

Thank you very much, eodioko82, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ok, thanks Veronika

Hello eodioko82, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested pay out. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of GGBet Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if you could provide us with any and all relevant evidence. In case of sensitive information or if there is an ongoing investigation you cannot share on public thread, the casino can e-mail me the details alongside with the supportive evidence at matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Thanks Matej

Dear eodioko82,

We would like to inform you that your account has been permanently restricted due to a violation of Clause 5.5.1 of our Terms and Conditions, which prohibits the creation and use of multiple accounts by a single user.

During our internal review, the relevant department identified multiple indicators of this violation. Specifically, we found clear matches across several accounts — including logins from the same devices and IP locations — confirming that these accounts were operated by the same individual.

As stated in our Terms and Conditions, the use of duplicate accounts is strictly forbidden and may result in account closure and the voiding of all associated activity. Unfortunately, your case meets the criteria for such action.

We understand this may be disappointing, but please note that these measures are in place to ensure the integrity and fairness of the platform for all users.

Thank you for your understanding.

Dear Matej,

We have sent you a detailed explanation via email with all the evidence. Please let us know if any additional clarification is needed.

Best regards,

GG.BET Team

I dont have multiple accounts. This is a blatant lie.

I have never created two accounts on GGbet, this has become a common trend by bookmakers to claim players violated terms and conditions just to avoid paying. I hope Casino Guru takes down your rating on their platform cause this is bullshit. I provided proof of conversation with a fellow bettor, which clearly shows him recomme ding GGbet few days prior to me creating the account. When you can't provide any document or sort of proof that I have multiple accounts, isn't it obvious that it's a lie. SCAMMERS

I have reviewed the proof provided by the casino, but found it insufficient. I have asked the support team for a more feasible evidence.

They have no evidence cause their claim is false. The only time I ran multiple accounts was when I started betting professionally two years ago at 1xbet, and at that time I didn't even know it was illegal as i was a newbie. After that, once I get my account limited I use a new bookie on Casino guru's recommended sportsbook page.

They just want to avoid paying the money, it's funny that they do this for a small amount of money, what if I had won $10,000?

Dear all,

We would like to inform you that we have contacted the relevant internal department regarding your case.

After reviewing your account, the necessary verifications have been completed, and we’re pleased to confirm that your account has now been successfully unblocked.

Please note that, as part of our standard security procedures, a document request was issued to your account. We kindly ask you to do so directly via the verification section on the website. After successfully passing verification, you will have access to all features on our platform.

We appreciate your cooperation and patience during this process, and we remain at your disposal for any additional questions or assistance you may need. Also you can contact our support chat anytime.

Best regards,

GG.BET Team

I have submitted the requested documents

Dear GG.BET Team, I am glad the initial confusion has been cleared out. Please, let us know once the verification is complete, and advise the next steps. Thank you. :)

Dear all,

Thank you for your follow-up.

We have reviewed the information on the user's account and would like to confirm that the account was successfully verified on May 16. All necessary verification procedures have been completed, and no further action is required from the user's side at this time.

Should you need any additional information or have further questions, feel free to reach out.

Best regards,

GG.BET Team

Thanks Matej and Veronika for helping me resolve my issue. You've been greatly helpful

I would like to thank the GG.BET Team for looking into this issue.

Dear eodioko82, could you please confirm whether the issue has been resolved or if you still need help? Thank you.

I've had access to my account. Submitted a withdrawal request, however I'm still waiting to be paid.

No worries. I will keep the complaint opened, until you confirm you have been paid. :)

Thanks. Not yet received

Thank you for the update! Dear GG.BET Team, could you let us know if there are any further issues delaying the withdrawals, and whether there is anything that can be done to speed it up? Thanks. :)

Dear Matej,

Thank you for the update.

We can see that the user's withdrawal request was submitted yesterday. As per clause 8.3.1 of our Terms and Conditions:

The processing time for withdrawal requests varies depending on the procedures required to comply with regulatory standards and the Company's internal regulations. Processing times and procedures are determined individually by the Company for each transaction. These measures are necessary to ensure the security and integrity of all transactions. Additional checks will be conducted at irregular intervals and are essential to confirm all details.

At this stage, there are no indications of any specific issues causing delays. The request is likely undergoing standard processing and/or routine compliance checks. No action is required from the user at this moment, but if further verification is needed, our team will reach out directly.

Please let us know if there’s anything else we can clarify.

Kind regards,

GG.BET Team

Thank you for the clarification, and the date confirmation,. Very much appreciated.

Dear eodioko82, please let us know once you receive the money, so we can close this complaint as resolved. Thank you. :)

Sure

No payment yet. Just updating to reset the timer

Thank you for he update! By this time the money should have been with you. Dear GG.BET Team, can you update us on the payment status on your end, please?

Dear Matej,

Thank you for your message.

We understand your concern. As per our records, the withdrawal request is still undergoing standard processing, in line with clause 8.3.1 of our Terms and Conditions. This includes routine compliance checks that are necessary to ensure the security of all transactions.

At this moment, there are no signs of any issues or delays from our side. We kindly ask for a bit more patience while the process is finalized. 

Thank you for your understanding and cooperation.

Kind regards,

GG.BET Team

Unfortunately, term 8.3.1 has been written as vague as possible, so the pay out can be anything from 1 day to 1 year. Or 10 years. Hopefully that will not be the case here. :))

Dear GG.BET Team, please let us know as soon as the process is finalised on your end. Thank you.

Dear Matej,

Thank you for your message and for sharing your perspective.

We understand that clause 8.3.1 may seem broad, and we truly appreciate your patience. While the processing timeframes can indeed vary depending on internal reviews and compliance protocols, our aim is always to complete withdrawals as swiftly and transparently as possible.

Rest assured, we’re monitoring this request and will notify you immediately once the process has been finalized. 

Kind regards,

GG.BET Team

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Matej,

Thank you for extending the time frame.

We would like to inform you that the transaction has not yet been processed. However, we are closely monitoring its status and remain in constant communication with our financial department.

As soon as the transaction is successfully completed, we will immediately inform the player of the outcome. We appreciate your understanding and cooperation.

Kind regards,

GG.BET Team

Thank you for keeping us up to date, GG.BET Team. However, this is now nearing one month since the original withdrawal request. Given the amount is below 100 USD and part of a complaint, I would expect the transfer to be prioritised. Can that be arranged?

Hi Matej.... I have received the payment.

Thanks for the intervention 🙂

Dear all,

Thank you for the confirmation, and we're glad to hear that the funds have now been received.

We can confirm on our side that the withdrawal has been successfully processed, and as of now, the case is considered resolved from our end.

Best regards,

GG.BET Team

Dear eodioko82,

I'm happy to hear that your issue has been resolved! We'll go ahead and mark the complaint as 'resolved' in our system. I would also like to thank the GGBet Casino for dealing with the issue at hand, and appreciate everyone's cooperation and confirmation overall. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. :)

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (https://www.trustpilot.com/evaluate/casino.guru). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Matej

Casino.Guru