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I registered on this site on March 15th.

I used the second deposit bonus to deposit $100 and received a $100 bonus.

I played slots and my balance reached approximately $650, fulfilling the withdrawal requirements.

After completing all identity verification procedures and submitting a withdrawal request, I received an email stating that my funds would be confiscated due to a violation of the terms of service.

I haven't violated any terms of service, and I'm not satisfied with the situation, so I'd appreciate your cooperation.

3/15にこのサイトに登録しました。

2回目入金ボーナスを利用して100ドル入金し、100ドルのボーナスをを貰いました。

スロットで遊び残高が約650ドルほどで出金条件を満たしました。

本人確認を全て完了させ、出金申請をしたところ利用規約に違反しているため没収するというメールが届きました。

利用規約には違反していませんし、納得がいかないので、協力して頂きたいです。

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GladiatorsBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What slot games did you play to accumulate your winnings in the casino?
• Could you please advise which documents the casino requested from you, and in what format you provided them?
• Have you made any successful payouts from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played on a Limbo arcade game from Hacksaw Gaming and another from PG Soft.

I uploaded my driver's license, proof of address, and a photo of myself holding my driver's license to the website, and it was approved.

I have never received any prize money.

Hacksaw gamingのLimboという台とPG Softの台で遊びました。

免許証と住所証明、免許証を持った写真をサイト内でアップロードし、承認されました。

賞金を受け取ったことはありません。

Dear hase2002,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello there,

Thank you hase2002 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Gladiatorsbet Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear hase2002,

I have tried to contact the casino repeatedly but have had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend that you contact the Anjouan Gaming Authority and submit a complaint to them. The regulator states that it will not handle individual disputes between players and operators, but if you would like to try contacting them anyway, you can do so through the validator on the casino website. (validator link) Please let me know if you need help with submitting the complaint or how they responded, if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter