Glorion Casino - Povlačenja igrača su odložena.

Hello, Glorion Casino has not processed any withdrawals for 15 days. Previously, a €500 withdrawal was processed without any problems, but nothing since.

No documents were requested by the casino and my account shows "No verification required at this time".

I made my winnings with a deposit without a bonus three weeks ago. The live chat responds to inquiries with answers like "please be patient".

Hallo, Glorion Casino bearbeitet seit 15 Tagen keine Auszahlungen mehr. Zuvor wurde einmal 500€ ausgezahlt ohne Probleme, danach nichts mehr.

Es wurden keine Dokumente Angefordert vom Casino und mein Account zeigt an "Zurzeit keine Verifizierung notwendig".

Meine Gewinne habe mich mit einer Einzahlung ohne Bonus, vor 3 Wochen erzielt. Der Live Chat weicht auf Anfragen aus mit antworten wie "bitte haben Sie Geduld".

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your €5900 winnings?
• Has the casino explained the delay in processing your payments?
• How long did it take for your first withdrawal request to be processed and paid out by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika.

I only played slots. The casino didn't give a direct reason, only that I should "be patient a little longer".

The first payout took 2 days.

Hallo Veronika.

Ich habe ausschließlich Slots gespielt. Das Casino hat keine direkte Begründung genannt, nur dass ich "noch etwas Geduld haben soll".

Die erste Auszahlung dauerte 2 Tage.

Thank you for your reply.

Have you received any of your requested withdrawals in the meantime?

Also, please forward all communication between you and the casino’s customer support regarding the delay in processing your payments to veronika.f@casino.guru. Alternatively, you may post screenshots here.

Hi Veronika, these are the answers I just received from live support. Unfortunately, this doesn't help me and I don't think anything will change. I've been waiting for 22 days now.

Hallo Veronika, das hier sind die Antworten die mir der Live Support gerade nochmals gegeben hat. Leider komme ich so nicht weiter und ich glaube auch nicht dass sich da irgendwas bewegt. 22 Tage warte ich jetzt schon.

Dear Maruschka

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Maruschka,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact Glorion Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

Hello, 10 days ago Glorion paid out €500 once and cancelled two other €500 transactions. Without giving a reason.

I have now been waiting for my requested payments for another 10 days without anything happening.

Hallo, vor 10 Tagen hat Glorion 1x 500€ ausgezahlt und 2x 500€ storniert. Ohne Begründung.

Ich warte nun erneut seit 10 Tagen auf meine beantragten Auszahlungen ohne das etwas passiert.

No further payouts or updates will be received.

Keine weiteren Auszahlungen oder Updates erhalten.

I've now been waiting for my payouts for another 15 days. It seems to be a general problem receiving payouts on time.

Ich warte jetzt erneut seit 15 Tagen auf meine Auszahlungen. Es scheint ein generelles Problem zu sein die Auszahlungen rechtzeitig zu erhalten.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Despite several inquiries in the live chat and alleged "transfers to the department," absolutely nothing happens.

Trotz mehrerer Nachfragen im Live Chat und angeblichen "Weiterleitungen an die Abteilung" passiert rein gar nichts.

Still no updates from the casino and no payouts.

Immer noch keine Updates vom Casino und keine Auszahlungen.

Dear Maruschka,

The casino has reached out, so hopefully they will continue responding and we will be able to reach a clear outcome.

Thank you for your patience.

I've been waiting for 4 weeks now without anything happening.

Ich warte nun bereits 4 Wochen ohne dass etwas passiert ist.

Unfortunately, still no change.

Leider immer noch keine Veränderung

Dear Maruschka, We currently got in touch with the casino team, so hopefully, we will have soon some update..

Thank you for being so patient.

Dear Maruschka,

the casino is having some technical difficulties of writing directly to the thread, so by the time we fix it, here is the response from them:

Dear Maruschka,

We are pleased to inform you that your recent withdrawal attempted on May 4, May 5, and May 6, 2026, has been successfully processed, and the funds were dispatched from our end on June 9, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We will make every effort to assist you with your pending withdrawals and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

I did indeed receive €1500. It only took 1 month and 3 days. I still owe another €2900 and have already requested further payments. Due to the long wait, I kindly request that you keep my complaint open until I have received the remaining funds.

Ich habe in der Tat 1500€ bezahlt bekommen. Es hat " nur" 1 Monat und 3 Tage gedauert. Ich habe noch weitere 2900€ zu erhalten und neue Auszahlungen bereits beantragt. Aufgrund der langen Wartezeit bitte ich Sie bitte meine Beschwerde geöffnet zu lassen bis ich das restliche Geld ebenfalls erhalten habe.

Dear Maruschka,

thank you very much for the update!

I understand! Please keep me updated once you receive another withdrawal. Thank you very much.

No further payments have been made yet. I've now been waiting for another 6 days since I applied.

Bisher wurden noch keine weiteren Auszahlungen ausgeführt. ich warte jetzt wieder 6 Tage seit Beantragung.

Dear Maruschka,

I understand that waiting can be very frustrating.

Let’s wait a couple more days, especially since there was a weekend. Please let me know once you receive the money.

Thank you.

It's been 8 days already. I request an update from the casino regarding when my withdrawals will be processed.

I had to wait over a month for previous withdrawals to be processed; that was absolutely outrageous. Especially since the casino states a waiting time of 72 hours.

Es sind jetzt schon wieder 8 Tage. Ich bitte um ein Update seitens des Casinos wann meine Auszahlungen bearbeitet werden.

Ich musste zuvor über 1 Monat auf die Bearbeitung der vorherigen Auszahlungen warten, das war eine absolute Frechheit. Vorallem gibt das Casino eine Wartezeit von 72 h an

Dear Glorion Casino Team,

I have now sent you an email and I would kindly ask you to review it at your convenience.

Thank you very much in advance.

Dear Maruschka,

Glorion Casino kindly asked me to post this on their behalf.

"Dear Maruschka,

Please be advised that the pending withdrawals are currently being processed and will be completed as expediently as possible. We will provide a further update regarding the status of these transactions at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it."

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Maruschka,

Glorion Casino kindly asked me to post this on their behalf.

"Dear Maruschka,

We are pleased to inform you that your last three withdrawals attempted on June 18, June 19, and June 20, 2026, has been successfully processed, and the funds were dispatched from our end on June 22, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Please be advised that at this moment, we do not observe any pending withdrawals or an active balance associated with your account.

Thank you for being so patient with us! We really appreciate it."

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Maruschka,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina