Goat Spins Casino - Povlačenje igrača je odloženo zbog promenjenih uslova bonusa.

Hi I used a deposit bonus code "goatboost" at the time of redeeming the bonus. It said no-max cashout in the terms of the bonus. However when I completed the wagering requirements, 5,256.78 was deducted from my balance. They have since changed the bonus terms but I have screenshots of it saying it was a no-max cashout bonus when I used it. So they only let me cashout 40x my deposit when it should be unlimited cashout. They also have not responded to any of my emails about this issue.

Dear montanagarcia1033,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Your bonus history shows you activated a bonus code "GOATBOOST". However, your proof that the bonus had no maximum cashout shows a bonus activated with a different bonus code ("GOAT50"). Could you please clarify?

Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes,Goatboost is the terms shown in the picture. Goat50 is just free spins after using Goatboost so Goat50 has nothing to do with the terms shown in the picture.

Thank you very much for your reply, montanagarcia1033. Could you please post here a link to the bonus you activated, or send me the promotional email with this bonus if you received any?

Have you discussed this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

There is no link I can provide. There is also no promotion email that I received. The only thing I can show you is the new rules they set when I go to redeem the bonus code. I have tried reaching out to the casino multiple times and haven’t heard a thing back from them.

I have an update and its not a good one. I will attach the email they sent me. They blamed it on a technical malfunction and offered me a 200 dollar free chip as compensation which is absolutely ridiculous considering they stole away 5256 dollars from me! I denied there offer! Please CasinoGuru help me get my winnings I fairly won!

Thank you very much, montanagarcia1033, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

The casino and I have come to an understanding and this complaint can be closed!

Hello, montanagarcia1033,

Great news! Thank you very much for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time.

Best regards,

Branislav, Casino.guru