God Of Casino - Zahtev igrača za zatvaranje naloga se ignoriše.

i have requested my account to be closed by email around 15 times now. i have clearly stated that i am gambling too much and want to stop but my account remains open. They keep asking me why i want to close my account when i have stated why , so they are ignoring the fact that i said im gambling too much, just close my account and block me!

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Dear delc22, thank you very much for submitting your complaint. I am truly sorry about your negative experience with God Of Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

No, nit once have they acknowledged the fact that i have told thdm im gambling too much. iv asked live chat but they just offer you a bonus

or say they cant close accounts. and yes iv passed kyc. The casino has no responsible gambling tools , you cant set limits and its impossible to have your account closed

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear delc22,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila