Goldbet Casino - Igrački nalog je zatvoren.

Hello, I played at Goldbet until yesterday, made a withdrawal of €160 a few days ago, and now my Goldbet account has been blocked due to a duplicate account and I can no longer access it. I still have €290 in the account. What can I do?

Best regards, Andrea M***

Hallo, ich habe bis gestern bei Goldbet gespielt, eine Auszahlung von 160€ gemacht die Tage und jetzt ist mein Konto von Goldbet gesperrt worden wegen duplikat und ich komme nicht mehr rein und habe noch 290 € auf dem Konto. Was kann ich tun.

LG Andrea M***

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

Thank you in advance for your reply.

Best regards,

Kristina