Goldbet Casino - Igrački nalog je zatvoren.

Hello, I played at Goldbet until yesterday, made a withdrawal of €160 a few days ago, and now my Goldbet account has been blocked due to a duplicate account and I can no longer access it. I still have €290 in the account. What can I do?

Best regards, Andrea M***

Hallo, ich habe bis gestern bei Goldbet gespielt, eine Auszahlung von 160€ gemacht die Tage und jetzt ist mein Konto von Goldbet gesperrt worden wegen duplikat und ich komme nicht mehr rein und habe noch 290 € auf dem Konto. Was kann ich tun.

LG Andrea M***

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

Thank you in advance for your reply.

Best regards,

Kristina

Hello,

I apparently created another account via the Google network because I was having trouble accessing my original account. This account was never used or verified. The now-blocked account was consistently verified, and I never had any problems with deposits or withdrawals. It's been active for quite some time; four days ago I withdrew €160, and then yesterday when I tried to withdraw €290, it was blocked because, according to Goldbet, it was a duplicate account and I wouldn't have been eligible for the bonus.

Hallo,

ich habe über Google Netzwerk wohl mal ein anderes Konto angelegt da ich Probleme hatte in meinen ursprünglichen account zukommen. Diese Konto wurde aber nicht genutzt und auch nicht verifiziert. Das jetzt gesperrte Konto war durchgehend verifiziert und ich hatte nie Probleme mit ein und Auszahlungen es besteht ja auch schon eine gewisse Zeit vor 4 Tagen hab ich 160€ ausgezahlt und als ich dann gestern 290€ auszahlen lassen wurde es gesperrt da es laut goldbet ein duplikat ist und ich wäre nicht bonus berechtigt gewesen wäre.

I played slots and won €290 without a bonus. Now there's over €300 in my account, and I'm not getting anywhere with support. They're telling me to deposit money into the account I've never used, and then the other one would be deleted, meaning I'd lose the money.

Regards, Andrea M***

Ich habe Spielautomaten gespielt und der Gewinn von 290€ wurde ohne bonus erzielt. Jetzt stehen über 300€ auf dem Konto und ich komm mit dem support nicht wirklich weiter. Ich soll jetzt in dem Konto was nie genutzt wurde einzahlen und das andere würde dann gelöscht werden, somit wäre das Geld dann ja verloren.

MFG Andrea M***

Something I should perhaps mention: it seems to me that the real problem lies elsewhere, namely that I won around 500/600 there in a short period of time. I repeatedly landed in the bonus rounds and won in many different games in a row, and that's what upset the casino. But I definitely didn't cheat deliberately or systematically; it was just luck, but this "lucky streak" was also very noticeable to me.

Was ich vielleicht erwähnen sollte, mir kommt es so vor das das eigentliche Problem eher wo anders liegt nämlich darin das ich in kurzer Zeit um die 500/600 dort gewonnen habe, ich bin bei vielen verschiedenen spielen hinter einander direkt in die bonusspiele gekommen und habe gewonnen und das das dem Casino das Sauer aufgestossen ist. Ich habe aber definitiv nicht bewusst oder systematisch beschissen, es war nur Glück aber auch sehr auffällig für mich selber diese "Glückssträhne"

I received €160 within minutes about 4 days ago, so I'm assuming it was legitimate; otherwise, this payment shouldn't have been allowed, right? 🤔

Mir wurden 160 € vor circa 4 Tagen innerhalb von wenigen Minuten direkt ausgezahlt also gehe ich im Idealfall davon aus das es auch legetim war sonst hätte doch auch diese Auszahlung nicht stattfinden dürfen 🤔

Dear Kiwi42,

Unfortunately, I would like to inform you that since this casino has 20+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue.

Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.