The player from Germany requested a refund of €1,272, arguing that the casino had violated its responsible gaming policies. He had set a deposit limit but was able to deposit more than the allowed amount immediately after removing the limit, contrary to the stated 24-hour wait period. The Complaints Team reviewed the situation but was unable to verify the player's claims regarding the timing of the limit removal and the casino's actions. Consequently, the complaint was rejected due to insufficient evidence to support the player's request for a refund.
Igrač iz Nemačke je zatražio povraćaj novca od 1.272 evra, tvrdeći da je kazino prekršio svoje politike odgovornog igranja. Postavio je ograničenje depozita, ali je mogao da uplati više od dozvoljenog iznosa odmah nakon uklanjanja ograničenja, suprotno navedenom periodu čekanja od 24 sata. Tim za žalbe je pregledao situaciju, ali nije bio u mogućnosti da potvrdi igračeve tvrdnje u vezi sa vremenom uklanjanja ograničenja i radnjama kazina. Shodno tome, žalba je odbijena zbog nedovoljnih dokaza koji bi potkrepili igračev zahtev za povraćaj novca.