GT.Bet Casino - Igrački nalog je zatvoren.

I withdrew €417 and they closed my account, saying my money is illegal, whatever.

Έκανα ανάληψη 417€ και μου έκλεισαν τον λογαριασμό μου λέει ότι τα λεφτά μου είναι παράνομα ότι να ναι

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GT.Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Do I understand correctly that the casino confiscated the 417€ balance?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played a slot machine, the money was regular, not bonuses, and they closed my account because they said the money I deposited from my card was illegal. I had the account for about a week or so, as far as I remember.

Έπαιξα κουλοχέρη τα χρήματα ήταν κανονικά όχι μπονους και μου έκλεισαν τον λογαριασμό γιατί λέει τα χρήματα που έβαλα από την κάρτα μου ήταν παράνομα ότι να ναι μια εβδομάδα και κάτι είχα τον λογαριασμό από ότι θυμάμαι

I saw that they have done this to others to steal money just like they did to me.

Είδα ότι αυτό το έχουν κάνει και σε άλλους για να κλέψουν τα λεφτά όπως και σε εμένα

Thanks for your patience.

• Could you please share with me your communication with the casino regarding the accusations made against you or any other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your cooperation in the matter.

They are purely to steal my money.

Είναι καθαρά για να μου φάνε τα χρήματα

Thanks for your patience and the information provided.

• Could you please explain how much you deposited and how long you have played for?
• Approximately how much have you wagered in the casino?
• Has the casino requested any verification documents from you? Which were you asked to provide, if any?

Please let me know.

I made a deposit of €100, played for a day, made a withdrawal and they closed my account, they didn't ask for any documents, they just closed the account because it says the money I deposited from my account was illegal.

Έκανα κατάθεση 100€ έπαιξα μια μέρα έκανα ανάληψη και μου έκλεισαν τον λογαριασμό δεν μου ζήτησαν τίποτα από έγγραφα απλά έκλεισαν τον λογαριασμό γιατί λέει τα χρήματα που έβαλα από τον λογαριασμό μου ήταν παράνομα

Dear Spuros87,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite GT.Bet Casino representative to join this conversation.

Dear GT.Bet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Barbora,

Thank you for your patience.

We have sent the requested supporting evidence to your email address (barbora.p@casino.guru). Kindly check your inbox at your convenience.

Please let us know if you require any additional information or clarification.

Kind regards,

GT.Bet Team

Dear player,

I would like to clarify a few things with you before we proceed further with the complaint.

Have you ever had another account with this casino, either currently or in the past? Also, has anyone else ever used your device to access or register an account with this casino?

If you are aware of any reason why your account may be connected to another account, please let me know and explain the situation.

Thank you for your cooperation.

This was my first time seeing this casino and no, no one else is using my phone, I've looked for it, they do the same to everyone, they never give the money back.

Πρώτη φορά είχα δει αυτό το καζίνο και όχι δεν χρησιμοποιεί κάποιος άλλος το κινητό μου το έχω ψάξει το ίδιο κάνουν σε όλους δεν δίνουν ποτέ τα λεφτά

Dear GT.Bet Casino,

I have sent you an email with a request for some additional information.

I will await your response.

Dear Barbora,

Thank you for your message.

We have sent all the requested information. Kindly check your inbox at your convenience.

Please let us know if any additional information is required.

Kind regards,

GT.Bet Team

Dear player,

After reviewing the evidence provided by the casino, we found a strong technical connection between your account and another account. This evidence sufficiently supports the casino’s finding that its multiple-account rules were breached.

For this reason, we are unable to challenge the casino’s decision and must reject the complaint as unjustified.

Thank you for your understanding.