HITLOTO Casino - Player ima problem sa verifikacijom.

Hello, my problem is that the verification of my account was delayed for a month and a half, no one sends me a confirmation email, and they don’t answer, and the operators only take time and promise.

Здравствуйте,моя проблема заключается в том что верификация моего аккаунта затянулась на полтора месяца, никто мне на почту подтверждение не отсылает,и не отвечают,а операторы только тянут время и обещают.

Hello Денис.

We are very sorry to hear about your troubles. What exactly did the casino write to you? In most cases like this, there is a misunderstanding between the player and the casino, and both sides are waiting for each other. Another option is that they randomly chose you for a deep account investigation, which may take approximately one month in some cases, but not much longer. Please send us your communication with the casino, and we will try to find out where the problem is.

On November 18, 2019, I provided them with the latest copy of the document, on December 21, 2019 I put it to a conclusion.

I didn’t get a response from the finance department, they just write to let me expect

18 Ноября 2019 года,я предоставил им последнюю копию документа,21 Декабря 2019 года поставил на вывод.

Ни от финансового отдела я ответ не получил,только пишут чтобы я ожидал

Currently, more players have the same troubles with this casino. We are trying to get some answers from the casino, but for now, they are non-responsive. Please be patient, in the past, they were communicating well, and I hope all these troubles are just temporary.

Thank you, I hope for your help.

Спасибо, надеюсь на вашу помощь

Hello, as I understand it, the casino is silent?

Здравствуйте,я так понимаю что казино молчит?

Hello Денис.

Unfortunately, we didn't get any response from the casino so far. Therefore we have a no choice, and we are closing the complaint as "unresolved."

We are very sorry that we couldn't help you. I hope the casino will answer us soon and try to solve all the complaints, but till then the rating of the casino will be lowered and all complaints published as unresolved.