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: Referral Commission Denied – Marked as "Blacklisted" Without Explanation

Description:

I participated in i1slot88 referral program and referred players as required. I was expecting my weekly commission (as per the promotion), but when I contacted support, they simply said I am "blacklisted" and that I cannot receive any commission.

They have refused to give any specific reason for this blacklist status or evidence that I violated the terms. I believe this is unfair and possibly deceptive behavior, especially since I brought active users to the platform.

I am requesting that the commission owed to me be paid, or that a full explanation be provided with evidence of any alleged wrongdoing.

I’ve attached screenshots as proof. Thank you for your assistance.

Dear iskandarsupian193,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with the referral commission.

To better understand your situation and assist you, could you please clarify the following:

• How many players did you successfully refer to the platform?
• Have you received any previous commissions, or was this your first expected payment?
• Did the support team provide any details or communication regarding the specific reasons for your blacklisting?
• Are there any additional terms or conditions you may have been unaware of that could relate to your situation?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Dear iskandarsupian193,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru