INZ9 Casino - Dobitak igrača je konfiskovan.

I would like to file an official complaint against INZ9 for unfairly confiscating my legitimate winnings and for repeatedly refusing to provide proof of licensing, despite heavily promoting themselves as a fully licensed and regulated platform.

I have been playing on INZ9 for some time and have deposited around ten times in total. Each time, I played both slot games and the fishing game inside the 918Kiss provider. However, the winnings I am disputing now came *entirely from slot games*, not from the fishing game.

When I attempted to withdraw my winnings, my withdrawal was suddenly rejected. Customer service told me that I was "not allowed to play the fishing game" and used this as a reason to void **all** my winnings — even though the money I won had nothing to do with the fishing game.

This rule was never stated anywhere, and no warning or notification was ever given during the many times I deposited and played. If the fishing game was truly forbidden, why was I allowed to play it for so long without any restriction? And why was this rule only mentioned *after* I won?

Additionally, INZ9 constantly advertises that they hold **three major gaming licenses** and are fully compliant and regulated. To verify this claim, I requested the actual license numbers from customer service. They could not provide any license details at all and repeatedly avoided the question. Instead, they sent me a picture filled with unrelated logos.

When I continued requesting the license numbers, they finally said that their license information was "internal confidential data" and could not be disclosed. After that, they abruptly closed the chat and refused to answer further.

A legitimate gaming platform must publicly display its license numbers, and there is no such thing as a "confidential gaming license." Their refusal strongly suggests that INZ9 is falsely advertising licensing credentials that do not exist.

To summarize:

1. My winnings were confiscated based on an unclear and selectively enforced rule.

2. I did **not** win money from the fishing game; my winnings came from slot games.

3. The platform never warned me about any forbidden game during the many times I deposited and played.

4. INZ9 refuses to provide any valid license numbers, despite widely promoting themselves as licensed.

5. Customer service avoided the topic and eventually closed the chat when asked for proof.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with INZ9 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was your player's account blocked as a result of the supposed breach of rules?
• Do I understand correctly that you played without any bonus or an active promotion at the time of the incident?
• Could you please specify the amount of deposit you made in the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My account was not officially blocked, but my withdrawal request was rejected and the remaining balance in my wallet was effectively voided.

I can confirm that I did not receive or use any bonus, promotion, or active offer at the time of the incident. All gameplay was done with my own deposited funds.

Regarding deposits, I made approximately ten separate deposits over time. The total amount deposited exceeded the amount I later won.

Dear nilaomu,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear nilaomu,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from INZ9 Casino to join this conversation and assist in addressing the complaint.

Dear INZ9 Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear nilaomu,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru