Jackpotter Casino - Dobici igrača su konfiskovani.

I used a deposit bonus at this casino.

While playing a game, the casino suddenly excluded it from the promotion without notifying users.

As a result, the winnings and bonuses earned from playing that game were effectively confiscated, causing me financial loss.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackpotter Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you completed wagering of the bonus?
• Has the casino provided a justification as to why your winnings were confiscated?
• Was it specifically explained to you that your winnings were confiscated due to playing restricted games?
• How did the casino communicate to you the relevant terms and conditions related to the particular bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The wagering requirements have been met.

No valid explanation has been provided.

There is no specific explanation, and the amount of loss incurred remains unknown.

The casino states it can freely add excluded games and has no obligation to notify users.

For details, please refer to the text file submitted initially.

This casino's bonus requires playing games with real money to cash out the bonus.

The casino excluded at least two games I played from the bonus eligibility midway through.

As a result, the bonus for the real money I played with before noticing this is effectively void.

Please contact the casino and request they provide the transaction history from when they excluded the games until I noticed and stopped playing.

Could you please share information about which bonus you activated and played?

Post the information here or send the information to my email at tomas@casino.guru

Thanks for sharing the information.

From the conversation you provided initially, it's not evident whether your balance was confiscated as a result of your playing games with zero wagering contribution.

• Could you please explain what happened with the funds? Was your bonus lost, or have you managed to complete the wagering requirements of the bonus?

Please let me know.

I ultimately met the bonus wagering requirements, but due to the casino's unilateral and unannounced changes, unnecessary bets were forced upon me, resulting in lost funds.

For example, when I was suddenly required to wager an additional $10,000 on a slot with an RTP of 96.5%, I lost an average of $350.

To calculate the losses incurred due to the casino's unilateral change to the wagering requirements, lets called the casino representative and had them submit the transaction history.

To put it simply, I met the bonus wagering requirements, but additional real money was confiscated.

Thanks for your reply.

We disagree with your interpretation, and we won't be able to argue in your favor based on your interpretation of the situation.

If some games are excluded from wagering, we would only uphold the case if your winnings were confiscated upon accusation of playing restricted games, if you played 'restricted' games, and the result was only the need to wager further; we don't consider the situation unfair.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.