Jamslots Casino - Povlačenje igrača je odloženo mesecima.

I first had tried to withdrawl last year back on November I believe.(I have a screen shot of needed) and since then I've made several other attempts to wothdrawl with thw last being last week or two weeks ago. I have verified my identity, initially I had not chose to play with any bonuses but then at ine point I had been given free spins. However, it stated clearly what my withdrawable real money balance is. It also shows a bonus amount of $98 that says 0% has been wagered however, i had well played through the amount and I am willing to lose it in order to get my winnings. The only replies I have got to every withdrawl request i had made was, " your request has been forwarded", to either the account manager whom i still have not idea who that is, or to the finance department, or to some other department and then it says j shiuld here back shortly. ( I have screen shots to). Ive read through the terms and conditions and I dont see anything that I havent or have done that shiuld be preventing me from withdrawing my money. In my emails to them i have asked them to at least let me know what im missing or what I should do to get my withdrawl but I've heard nothing back. When I had first created my account with them I had created 2 by accident using both my email addresses but I only ever used the one account and I also let them know this but no reply. And I only ever was asked ti verify the one account as well. If someone can please help me here it would be so appreciated, thank you

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Am I correct in understanding that you created two accounts at this casino, but did not use one of them, not even to claim any free bonuses?
• Have you submitted any identity documents to the casino for verification?
• Could you please send me a screenshot of your withdrawal history, as well as a screenshot of your bonus history?
• When was the last time the casino communicated with you regarding the issue with your withdrawal request? Have you received any explanation for the problem with your withdrawals?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Wothoutregret,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there. Im trying to send you an email with all my screenshots and answers to your questions but its not sending for some reason. Please can you give me some time to try and convert them to pdfs? Thank you

I am trying to send you an email with some screen shots of some of the convos I had with them but they aren't sending to you. I believe I have to convert the screen shots to pdfs and thats what im trying to do. Im trying my best to get this info to yiu. Thank you so much for your time.

Dear Wothoutregret

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello Wothoutregret,

I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards,

Lucia

Will do!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I take it you haven't been able to contact them?

Dear Wothoutregret,

We have tried to contact the casino multiple times; however, to this day, we have not received any response from them.

We will continue monitoring the situation and will let you know immediately if there are any updates.

Thank you for your patience.

Dear Wothoutregret,

I’ve made several attempts to reach the casino, but unfortunately, they have not responded. Without their cooperation, there is very little more we can do to progress your case. For this reason, I will have to mark the complaint as unresolved in our system.

I know this isn’t the result you were hoping for, and I’m genuinely sorry we couldn’t achieve a better outcome. Please keep in mind that unresolved complaints impact a casino’s overall rating, which can motivate them to adjust how they handle such issues. If the casino chooses to reply at a later time, we will reopen your complaint immediately and notify you by email.

In the meantime, I recommend reaching out to the Anjouan Gaming Authority by submitting a complaint via the licensing badge located in the footer of the casino’s website. Regulators often have additional tools and authority that may help in situations like this.

For tips on how to file your complaint effectively, you can refer to the article linked. If you need help with the submission or receive an update from the regulator, feel free to contact me anytime at lucia.s@casino.guru

I’m truly sorry we couldn’t reach a more positive resolution.

Best regards,

Lucia S