Jasino Casino - Igrač ne može da obriše nalog.

I've tried several times to delete my account because of a gambling addiction, but I can't.

I’ve sent several emails and chat messages, but they always come up with an excuse.

I request that this be addressed.

Já tentei por diversas vezes excluir a conta por vício em jogos de azar, e não consigo.

Já mandei vários e-mails e mensagens no chat, mas sempre inventam uma desculpa.

Solicito providências.

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Dear MIROKABONFIM,

Thank you very much for submitting your complaint. I am sorry to hear about the issue you have encountered.

I have reviewed the casino's Responsible Gambling Policy, which states the following regarding self-exclusion:

"For most users, gambling is a form of entertainment and excitement.

However, we recognize that gambling may negatively affect some individuals. Pathological gambling is recognized as a serious medical condition.

We are committed to promoting responsible gaming and providing support whenever necessary.

Responsible Gaming includes measures designed to reduce harmful effects, while education and awareness help users maintain control over their gaming activities.

Our support team is available via e-mail at no additional cost:

support@jasino.com"

To better understand your case, could you please clarify a few points?

• Did you tryto contact support also through mentioned e-mail regarding your self exclusion?
• Could you please send me a copy of your self-exclusion request to my email karla.m@casino.guru?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.