Jeet Boost Casino - Zahtev igrača za depozit je odbijen.

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Dear vikaskumarsonwani66,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Thank you for your reply.

• Has your deposit been credited to your account before the casino blocked you?
• What was the real-money balance in your account at the time the casino closed your account?
• What types of games did you play shortly before your account was blocked?
• Did you pass the full KYC verification, or at least submit any identity documents for the verification of your account before it was blocked?

1.Has your deposit been credited to your account before the casino blocked you?

No. My deposit was not credited to my account before the casino blocked me. The casino blocked my account while my deposit was still pending, so the money never reached my real-money balance.

2.What was the real-money balance in your account at the time the casino closed your account?

At the time my account was blocked, my real-money balance was ₹0.00. The amount I deposited was never credited to my account.

3.What types of games did you play shortly before your account was blocked?

Shortly before my account was blocked, I had only played slot games.

4.Did you pass the full KYC verification, or at least submit any identity documents for the verification of your account before it was blocked?

Yes. My account was already fully KYC-verified by the casino before it was blocked. I had submitted my ID and other required documents earlier, and the casino had already approved and marked my account as verified. They did not ask me for any new verification documents before blocking my account.

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Hi Veronika,

I have sent all the requested documents to your email address **veronika.f@casino.guru** as you asked.

The documents include:

- Deposit receipt

- Screenshot of casino transaction history

- Communication with payment provider

- Communication with Jeet Boost Casino support

- Bank statement (from transaction date till today)

Please confirm once you receive them and let me know the next update on my case (₹2000 deposit not credited + account blocked).

Thank you.

Dear vikaskumarsonwani66

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear vikaskumarsonwani66,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Jeet Boost Casino representative to join this conversation.

Dear Jeet Boost Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, you can try contacting the Curaçao Gaming Control Board Licensing Authority and submitting a complaint through their official contact form at https://www.gamingcontrolcuracao.org/contact. Please ensure you include the name of the casino's operator in your complaint, as missing this information may result in the complaint being considered inapplicable. The Gaming Authority has more options and tools to assist players.

You can find more information on how to properly submit a complaint to the regulator at https://casino.guru/submitting-complaints-to-regulators.

I am sorry I could not be of more help on this occasion.

Best regards,

Mirka Dubasova