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After I submitted a withdrawal request, this casino stole all my money from my account. They're absolute scammers. How come they have such a high rating?

После оформления заявки на вывод данное казино украло все деньги со счета. Абсолютные скаммеры. каким образом оно у вас с таким рейтингом?

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Dear victory1945,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 11 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 11 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Karla M.

What kind of delay is this?????????????? I submitted a withdrawal request, it was cancelled, and the money was debited from my balance. In other words, it was stolen!

Какая задержка средств ?????????????? Я оформил заявку на вывод, ее отменили и деньги эти с баланса списали. То есть украли!

Dear victory1945,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

What do you mean you received it????? You were clearly told that when you withdrew the money, it was gone! All your winnings.

В смысле получил????? Вам было ясно сказано при выводе эти деньги пропали! Весь выигрыш.

Dear victory1945,

Thank you for your clarification, and I apologize for the misunderstanding regarding the nature of your complaint.

To better understand what happened, could you please clarify the following:

• Had your casino account successfully completed the KYC verification process?
• Did you use or claim any bonus or promotion while accumulating the $644?
• Were the winnings accumulated through casino games/slots, sports betting, or a combination of these?
• Did the casino provide any explanation as to why your withdrawal was cancelled and the funds were removed from your balance?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hello victory1945,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru