Juega Con El King Casino - Zahtevi igrača za zatvaranje naloga se ignorišu.

Very bad experience with this casino. I repeatedly requested the closure of my account due to gambling addiction problems, and they never implemented effective self-exclusion or responsible gambling measures.

Terrible service, zero transparency, and absolutely no commitment to user protection. I recommend being very careful.

Muy mala experiencia con este casino. pedí reiteradamente el cierre de mi cuenta por problemas de adicción al juego y nunca aplicaron medidas efectivas de autoexclusión ni juego responsable.

Pésima atención, cero transparencia y nulo compromiso con la protección del usuario. Recomiendo tener mucho cuidado.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Crespo1650,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• When was the first time you informed the casino that you suffer from a gambling addiction?
• Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru?
• Do I understand correctly that you still have access to your casino account?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina