The player from Japan alleged that the casino had confiscated approximately 470,000 yen from their account, citing fraud without providing specific details on any violations. They reported that winnings from pachinko and pachislot games were treated as fraudulent, and after multiple inquiries, the casino did not disclose the reasons for the confiscation. The player also stated that the casino had approved continued play after a withdrawal attempt was blocked, yet later confiscated winnings from that period. We attempted to obtain evidence and a response from the casino but received no cooperation. Consequently, the complaint was marked as unresolved due to the casino's lack of engagement.
Igrač iz Japana je tvrdio da je kazino konfiskovao približno 470.000 jena sa njegovog računa, navodeći prevaru, bez navođenja konkretnih detalja o bilo kakvim prekršajima. Prijavili su da su dobici od igara pačinko i pačislot tretirani kao prevarni, a nakon višestrukih upita, kazino nije otkrio razloge za konfiskaciju. Igrač je takođe izjavio da je kazino odobrio nastavak igre nakon što je pokušaj isplate blokiran, ali je kasnije konfiskovao dobitke iz tog perioda. Pokušali smo da dobijemo dokaze i odgovor od kazina, ali nismo dobili saradnju. Shodno tome, žalba je označena kao nerešena zbog nedostatka angažovanja kazina.