KittyCat Casino - Igrač prijavljuje nepravednu politiku povlačenja sredstava na zatvorenom računu.

Hello, I had a problem with KittyCatCasino.

I played at this casino a long time ago (over a year ago), and even then I had a bad experience with it. I even had to personally file a complaint (here: https://lcb.org/onlinecasinobonusforum/player-complaints/kittycatcasino-withdrawal-and-verification-delay), which was resolved. At that time, this casino wasn't listed on the LCB yet.

Recently, after seeing that KittyCatCasino appeared on the LCB, and a support and complaint thread from a casino representative appeared on the forum, I decided to try playing there again.

On April 11th, I made a $25 deposit at Kittycat Casino without using any bonuses. I played exclusively slots for quite a while, and finally decided to stop when my balance was $800. I created a withdrawal request for $800. After some time, I received an email from Kittycat Casino asking me to complete verification. I submitted the documents, and on April 12th, my withdrawal was processed. But instead of $800, I only received $125.

After speaking with support, they informed me that their rules state: "The maximum amount that any player can cash out when a deposit is made is 5 times the deposit amount, whether the player redeemed any bonus or not on the deposit." This rule obviously wasn't in place at the casino before, because even judging by my previous complaint, it's clear that the last time I deposited $21, I withdrew $201.

The rule limiting payouts for direct deposits is intentionally hidden in the bonus terms section, which misleads players and violates transparency. When I made deposits without a bonus, I didn't even check the bonus terms section (why bother if I'm playing without a bonus), and of course, there was no such information in the PAYOUTS section. I asked how they pay out jackpots in this case, but they didn't answer my question. I asked where my remaining $675 was—it's real money, not bonus money—and why don't I see it in my casino balance? I'd like to make a larger deposit, wager it, and try to withdraw the remainder, according to their rules. They replied that they withdrew my remaining funds, supposedly in accordance with their rules. When I asked them to provide me with this rule, they sent me this: "If a withdrawal is requested before fulfilling the bonus requirements, the remaining bonus amount and associated winnings may be forfeited." But as you can see, this rule applies to bonus money. And I played with my net deposit, without bonuses. And no one has ever provided me with another rule confirming their words (because it doesn't exist).

Here's a screenshot of the conversation with support:

Let me remind you that previously they were withdrawing more than 5x my deposit. I didn't receive any notifications about the updated rules when I logged into the casino or even by email.

This rule (maximum withdrawal of 5x the deposit without a bonus) was intentionally placed in the "bonus rules and withdrawals" section. This rule is illegal in any jurisdiction under any license.

These two rules together constitute a scheme that places the player in a losing situation from the start:

"The maximum amount that any player can cash out when a deposit is made is 5 times the deposit amount, Whether the player redeemed any bonus or not on the deposit.

The wagering requirement when depositing with a no bonus offer is 10 times the amount deposited on slots and/or video poker and/or table games."

If their rules are applied, then depositing without a bonus, with a maximum winning limit of 5x the deposit and a wagering requirement of 10x the deposit (without the bonus!) before withdrawing.. Players are always at a disadvantage when playing with their own money, and such practices are not ok.

Moreover, in this case, jackpot games become pointless, because a player who wins the jackpot won't be able to claim it, which is a violation. (By the way, I'm going to write to the providers represented at this casino about how their slots are being used to defraud regular players.)

No reputable casino will set a 10x wagering requirement on a player's deposit without a bonus (just clear deposit). Furthermore, the casino limits player winnings to 5x their net deposit (without bonuses). This is a scam casino designed to deprive players of a chance to win.

Therefore, I would like to reopen the complaint and accuse the casino of using unfair rules.

The casino's use of these rules should be stated in the Kittycat Casino review. They should also be added even blacklisted

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Dear pznd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with KittyCatCasino. Your experience sounds incredibly frustrating, and I would like to help you get to the bottom of this matter.

To assist you further, I have a few questions that could clarify your situation:

• What specific documents did you submit for your verification?
• Did you receive any other relevant communication from the casino regarding changes to their withdrawal policies?
• Can you provide any additional evidence of your previous withdrawals that exceed the 5x deposit limit?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra