Kyngs Casino - Depozit igrača je odložen.

I deposited €20 into the casino and it hasn't been credited. It definitely went from my bank account and was transferred to the casino, but they're telling me the money never arrived. It's not a lot of money, but I don't have money to throw away. The casino is King's Casino.

Habe 20 Euro im Casino eingezahlt und es wurde nicht gut geschrieben.Es ist definitiv von meinem Bankkonto abgegangen und wurde zum Casino überwiesen und die im Casino sagen mir das Geld ist da niemals angekommen es ist nicht viel Geld aber zu verschenken habe ich auch nichts das Casino ist das kyngs casino

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Juljen1610,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra