LegionBet Casino - Igrački račun je zatvoren zbog problema sa kockanjem.

hello,

I am submitting this complaint regarding LegionBet and what I believe to be serious responsible gambling failures.

I repeatedly informed the operator and VIP management team that I had a gambling problem and requested permanent account closure on multiple occasions. Despite this, my account remained active, deposits continued to be accepted, and I continued receiving VIP retention communication encouraging further gambling activity.

I provided clear written disclosures regarding gambling addiction and financial harm, including repeated direct requests for permanent account closure/self-exclusion.

Instead of implementing effective safer gambling intervention, I received:

- VIP retention communication,

- encouragement to continue gambling,

- temporary cooling-off suggestions instead of permanent closure,

- and "risk-free" bonus offers after vulnerability concerns had already been disclosed.

During this period I continued gambling and incurred substantial financial losses.

I have prepared a full evidence pack containing:

- screenshots,

- email communications,

- deposit history,

- timelines,

- and evidence of repeated closure requests.

My concerns specifically relate to:

- repeated ignored requests for permanent account closure,

- continued acceptance of deposits after vulnerability disclosures,

- VIP retention attempts instead of responsible gambling intervention,

- and the handling of a clearly vulnerable customer.

I submitted a formal complaint directly to the operator and my account has now been blocked, however I have still not received a meaningful formal response regarding the issues raised.

I am requesting review and assistance regarding the handling of this complaint and the responsible gambling concerns involved.

i will have to upload all the screenshots and evidence to an email address because the file is too big.

Important notice:

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LegionBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you unsubscribed from the casino's marketing communication (ads, newsletters)
• Could you please forward the original communication between you and the casino from April 2nd and the casino's response from April 4th, specifically? Send this information to my email at tomas@casino.guru

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, yes my account has finally been closed but all communication has been cut off.

I will send over the files to email you have provided. Thank you.

Dear Zak99,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Tomas

Thank you for the help Tomas.

Dear Zak99,

I am sorry to hear about your problem with LegionBet Casino.

I will now try to contact a LegionBet Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a LegionBet Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

Thank you Igor

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

For a Casino That heavily advertises safe gambling I think the level of customer neglect is highly unprofessional. They don't even have the spine to give an apology never mind a refund.

All I can do now is hope to spread the awareness using this conversation to help anyone else in my situation, do not deal with this casino. They will do anything to keep you playing regardless how much you plead to stop, they will cut off all communication with you & not return any funds or give a simple apology.

Thank you Igor & Thomas, Thank you Casino Guru.

For anyone reading this, if you're on GamStop, you restricted yourself from gambling for a reason. DO NOT GAMBLE on these websites. They are unlicensed and you will lose !!

Dear Zak99,

I have repeatedly tried to contact LegionBet Casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best Regards,

Igor