Dragi Metju Kritenden,
Hvala vam puno što ste podneli žalbu.
Da bih bolje razumeo/la vaš slučaj, molim vas da odgovorite na sledeća pitanja?
- Da li još uvek imate aktivan pristup svom nalogu?
- Da li ste akumulirali svoje dobitke igrajući kazino igre, sportsko klađenje ili oboje ?
- Da li ste završili KYC verifikaciju pre nego što ste izgubili pristup nalogu?
Unapred vam hvala na saradnji. Radujem se vašem odgovoru.
Karla M.
Dear matthewcrittenden,
Thank you very much for submitting your complaint.
To help me better understand your case, could you please answer the following questions?
- Do you still have active acess to your account?
- Did you accumulate your winnings by playing casino games, sports betting, or both?
- Had you completed KYC verification before you lost access to the account?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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