Linebet Casino - Nalog igrača ostaje nepotvrđen.

I’ve been trying to verify my Linebet account for months and the process doesn’t seem to move forward.

Here’s what happened:

1. Linebet asked me to send photos of the documents I used during registration. I sent them.

2. After that, security team asked for a selfie holding my ID next to my face, with the background showing I’m contacting the security department. I sent that as well, following the exact instructions.

3. Since then, my account is still unverified. Customer support only replies robotic messages and gives no timeline or reason for the delay.

Note:

19 March 2026 (12h12min): Linebet asked for the document present in my account

19 March 2026 (12h38min): I send the document to Linebet

19 March 2026 (13h04min): Linebet asked me to send the same document as a selfie

25 March(14h39): I send the same document in my hands as selfie to Linebet

Linebet refused to verify my account: I sent them the same document they previously approved in a selfie.

They can't say what's wrong with my selfie. Everything is clear, my face, the PC, the Email, the approved document.

Finally what do they want from me?

Case reference: 909258787

Account Balance: 698000 XAF (120 USD)

If anyone from Linebet support sees this, please check my case.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Boularous,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

• Have you accumulated your winnings with or without an active bonus?
• Were you able to send a photo of the original document like the casino instructed on March 25, 2026 as the photo below is just a copy and not an original document? Please also procure a document that is valid to the present date.

• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru after March 25, 2026? If it’s more convenient, you may also post screenshots here.

I hope we will be able to help you resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

1. Yes, I used a bonus. But I deposited my money too. They can keep their bonus and pay me back my deposit money.

2. All emails are already added to the first post. Can you check there instead.

3.

The document is sent to Linebet is the one listed on my account.

It’s a temporary identity document issued by the government while waiting for the permanent ID.

I also have the permanent ID, the one the government gave me after the temporary ID.

BUt the number on the permanent ID is different from the one listed on my account.

Should I submit that one instead?

The casino mentioned that they wanted the original document on March 25.

The attached file with your correspondence with the casino is only up to March 25, 2026. Did you contact the casino after March 25? If so, please forward me the complete email threads containing your communication with the casino's customer support. Please do not send screenshots, but the original, uncropped email messages instead.