Lottoland Casino AT - Igrač nije dobio isplaćeni dobitak od igre Aviator na Lottolandu.

I'm experiencing an Aviator issue with Lottoland.

I have been given incorrect information by Lottoland.

I played a round of Aviator where I placed a bet of 100 Euros and set an automatic exit at 2.00x. The arrow landed exactly on 2.00x but I wasn't paid any money even though I had an automatic exit and the arrow landed exactly where I had set my exit to be, it should have exited at 2.00x.

I'm quite desperate since I'm no longer receiving support help from Lottoland because I've bombarded them with many messages.

Lottoland responded after I had thoroughly shown evidence and screenshots that the arrow only reached 1.52x and that I didn't receive my winnings. But I have a screenshot of the round and you can see the time and the exit at 2.00x where the arrow broke off. I implore you to help me because it's about 200€, which is a lot of money for me.

I would send all the information via email along with the screenshots of the Aviator round and the emails from Lottoland Casino.

I hope to receive a prompt reply.

With friendliest regards,

Thanks for reading.

Ich habe Bei lottoland einen Aviator fehler.

Ich habe Falschinformationen gegenüber von Lottoland erhalten.

Ich habe eine Aviator runde gespielt wo ich 100Euro eingesetzt habe und einen Automatischen Austieg bei 2.00x gesetzt habe. Der Pfeil kam genau auf 2.00x und es wurde mir kein Geld ausbezahlt obwohl ich einen Automatischen Austieg hatte und der Pfeil genau auf 2.00x wo ich auch den Austieg gesetzt habe um es auf punkt 2.00x rausnehmen sollte.

Ich verzweifel gerade da ich keinen Support Hilfe mehr bekomme von Lottoland weil ich sie mit sehr vielen nachrichten bombardiert habe.

Lottoland kam mit einer Antwort nachdem ich alles gründlich mit Screenshots und Beweisen gezeigt hab das der Pfeil nur bis 1.52x gekommen ist und das ich den Gewinn nicht erhalten habe. Ich habe aber Die runde gescreent und ich habe die Uhrzeit drauf und den Austieg kann man auch sehen das es auf 2.00x war den Pfeil auch wo er bei 2.00x abgebrochen ist. Ich bitte Sie das sie mir da helfen da es um 200€ geht was viel geld für mich ist.

Ich würde ihnen alle Informationen per email zukommen lassen mit den Screenshots von der Aviator Runde und den Emails von Lottoland Casino.

Hoffe auf eine Schnelle antwort.

Mit freundlichen Grüßen

Danke für die Durchlesung

Dear mihaelstnc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru? 

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear mihaelstnc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have already sent the evidence via email

Ich habe schon längst über die email die Beweise geschickt

Thank you very much, mihaelstnc, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi mihaelstnc,

I have reviewed your case and understand the situation. Allow me to reach out to the casino and make every effort to assist you. I would like to invite Lottoland Casino AT to join the conversation and contribute to the resolution of this complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The casino is unable to respond because they know I am in the right. I think it is a shame that they take my money out of my pocket so easily.

Lottoland very bad casino!

Das Casino ist nicht in der Lage zu antworten da sie wissen das ich im Recht bin. Ich finde es schade mir so einfach das Geld aus der Tasche zu nehmen.

Lottoland ganz schlechtes Casino!

Hi mihaelstnc,

We are making every effort to get in touch with the casino. I will inform you once there are updates.

Hi mihaelstnc,

We received a response from the casino on Skype. Now we are waiting for a reply in this thread.

I would like to briefly note

Without your help, Casino Guru would never treat me like Lottoland does now. Suddenly they write me an email even though I've already tried everything to get an answer. Then I was ignored for weeks and only when Casino Guru, i.e. you, helped me did everything go back to normal. I don't think that's acceptable for the casino. I've tried everything to prove that the truth wins but everything was denied and I was wrong. So thank you Casino Guru for helping me.

I have to say something against Lottoland, the way you treat your players is simply abysmal. Why do you ignore me for days or weeks even though I had proof? It's just sad that you get a license and I thought you treated all players well and didn't do things like you did to me. Simply abysmal!

Best regards to you Casino Guru Thanks again!

Ich möchte kurz anmerken,

ohne eurer Hilfe Casino Guru würde mich Lottoland niemals so behandeln wie jetzt. Aufeinmal schreiben Sie mir eine Email obwohl ich schon vorher alles versucht habe um eine Antwort zu bekommen. Dann wurde ich Wochenlich ignoriert erst wo Casino guru also ihr mir geholfen habt ist wieder alles in Ordnung. Ich finde das geht gar nicht vom Casino. Ich hab alles versucht um mit Beweisen das die Wahrheit gewinnt aber mir wurde alles verneint und das ich nicht Recht hatte. Also danke Casino guru das ihr mir dabei hilft.

Ich muss was ausprechen gegen Lottoland, einfach nur unterirdisch wie ihr eure Spieler behandelt. Wozu ignoriert ihr mich Tage oder Wochenland obwohl ich Beweise hatte. Einfach nur traurig das ihr eine Linzenz bekommt und ich dachte das ihr alle Spieler gut behandelt und nicht sowas macht wie mir. Bodenlos einfach!

Liebe Grüße an euch Casino Guru Danke nochmals!

Hi mihaelstnc,

I'm glad to hear that things are in motion. Please keep me updated.

It was solved thanks Casino guru.

Best regards

Es wurde gelöst danke Casino guru.

Mit freundlichen Grüßen

Dear mihaelstnc,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter