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Forfeit $ 9,000 Don't recommend the worst casino in Japan

九千ドル没收 日本で最低なカジノ　おすすめするな

Dear syouta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than a picture. Could you please elaborate?

Do I understand correctly that you are experiencing difficulties with cancelled winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Additional comments from the player:

"I used the first deposit bonus, but I lost all the money.

In addition, I made a fifth deposit of $ 200 and won $ 9,000. When I withdrew, I received the first bonus, so it was said that I should not spend $ 5, and $ 9000 was confiscated."

Do I understand correctly that you have been accused of placing greater bets during the bonus wagering than the allowed ones? Thank you.

I used the bonus only for the first deposit, but I always lost,

Isn't it funny with the first bonus for the fifth deposit? Isn't it an obvious excuse? It's said that $ 5 is a violation this time, but you can't bet more than $ 5 for the rest of your life, right? Will it last a lifetime?

If you can't bet, you should normally set it so that you can't bet,

You don't understand that? Don't you think such an act is the worst?

ボーナスは初回入金のみに使ったけど　常に負けてしまった、

五回目の入金に初回ボーナスで可笑しくないですか？明らかに言い訳じゃないですか。今回５ドルで違反といわれてるけど今後も一生５ドル以上賭けることできないということでしょう？一生残る？

賭けていけないなら普通は賭けれないように設定するはずですね、

そんな分かるわけないじゃ？そんな行為最低だと思わない？

I'm sorry, could you please confirm that you have been accused of betting over the maximum bet rule during the completion of bonus wagering?

Dear syouta,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.