LVbet Casino - Povlačenje igrača je odloženo zbog problema sa KYC-om.

Hi! I've been playing at lvbet casino for a while, it's a pretty good site but the betting options are poor. However, the withdrawal times are incredibly poor. It takes about 3 days to confirm your withdrawal. No live chat either.

Now to my problem, I have received an email saying that I should do my kyc, which I fully understand, but I am not getting any help and I have sent like 10 different images/pdf files, etc. But everything is being denied.

jqg really sends a warning sign that the casino does not want to help you when it is time to withdraw.

Please help me!

Hej! Har spelat på lvbet casino under en period, helt ok sida men dåligt utbud på betting. Däremot så är det otroligt dåliga uttags tider. Ca 3 dygn för att få bekräftat sitt uttag. Ingen livechatt heller.

nu till mitt problem, jag har fått mejl om att jag ska göra min kyc vilket jag har full förståelse för, men jag får ingen hjälp och jag har skickat typ 10 olika bilder/pdf filer osv. Men allt blir nekat.

jqg skickar verkligen en varningens tecken för att casinot inte vill hjälpa dig när det är dags att ta ut.

snälla hjälp mig!

Dear peterliindgren,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

They have now accepted my documents but they don’t handle my withdrawals request, and it’s been for days now

Thank you for your reply, peterliindgren. I am happy to hear that your account has been verified. Could you please clarify when exactly you requested the withdrawal? Have you made any successful withdrawals before?

Dear peterliindgren,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru