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I made a withdrawal request of 450€, which was canceled with the message "aggregator canceled".

I tried a second withdrawal with correct IBAN/BIC details, and the same thing happened again.

The funds were removed from my balance and are currently missing.

I have contacted support multiple times and received no response at all.

This is very concerning and appears to be intentional withholding of funds.

I strongly advise others to be cautious.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear MiguelPires23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Update:

I have now attempted two withdrawals of 450€, both were canceled with the message "aggregator canceled".

Each time, the funds were removed from my balance and were not immediately available.

I carefully checked and used correct IBAN/BIC details.

I have contacted support multiple times (including from my registered email), but received no response.

The only reply I received was an automatic message when I accidentally used a non-registered email.

At this point, it seems impossible to withdraw my funds.

I kindly request assistance in resolving this issue.

Dear MiguelPires23,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear,

Thank you for your follow-up.

Unfortunately, I have not received the withdrawal.

I have now attempted to withdraw the funds twice, and both times the request was canceled with the message "aggregator canceled".

The funds are currently not available in my balance, and I am unable to withdraw them.

I have also contacted the casino multiple times via email but received no response at all.

At this point, I am unable to access my funds and would appreciate your assistance in resolving this matter.

Thank you.

Dear MiguelPires23,

Thank you for your update.

To help me properly identify and review the casino in question, could you please provide the exact link (URL) of the casino website where you were playing?

This will allow me to verify the correct operator and proceed with your complaint more effectively.

Thank you, Karla.

The casino website I used is: https://mega007.bet⁠

This is the platform where I registered, deposited, and attempted the withdrawals

Dear MiguelPires23, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Karla,

Thank you for your response.

I have not successfully completed any withdrawal before.

I have not been asked to complete any KYC verification.

My winnings were obtained without any active bonus.

I used the platform for [casino games / sports betting — escolhe o teu caso].

Regarding communication, I have contacted the casino multiple times via email but received no response.

The only reply I received was an automatic message when I accidentally used a non-registered email.

I can provide screenshots of my withdrawal attempts, canceled status ("aggregator canceled"), and my email communication if needed.

Please let me know how I should proceed.

Kind regards.

I would like to share my full experience.

I requested a withdrawal of 450€ on 30/03, and since then I faced multiple issues.

The withdrawal was canceled twice with the message "aggregator canceled", and each time the funds were removed from my balance and were not immediately available.

During this entire process, I contacted support multiple times via email but never received any response.

There was no request for KYC verification, no clear explanation, and no assistance at all.

After several attempts and a long delay, the funds were eventually returned and I was finally able to receive the money.

However, the overall experience was very concerning due to:

lack of support

repeated failed withdrawals

missing funds during the process

I strongly recommend caution when using this platform.

Dear MiguelPires23,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora, (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Mega.Bet Casino representative to join this conversation.

Dear Mega.Bet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear player,

I have attempted to contact the casino multiple times, but unfortunately I have not received any response. Without cooperation from their side, there is very little more we can do. I will now mark the complaint as unresolved in our system.

I understand this is not the outcome you were hoping for. However, please note that unresolved complaints negatively affect the casino’s rating on our website, which may eventually encourage them to improve their approach. If the casino decides to respond at any point, we will reopen the complaint and notify you by email.

Since the casino does not display a license badge in the footer of its website, I recommend trying to reach out to the Anjouan Gaming Authority using their contact form at:

https://anjouangaming.com/contact/

Even though this page is not specifically designed for dispute submissions, regulators often have additional tools and authority to assist players in such cases, and it is still worth contacting them.

For general guidance on how to communicate effectively with regulators, you may find useful information here:

https://casino.guru/submitting-complaints-to-regulators

If you need help preparing your message or receive a response from the authority, please feel free to email me at barbora.p@casino.guru. I am truly sorry that we could not achieve a more favorable resolution this time.

Best regards,

Barbora