Mega.Bet Casino - Račun igrača je zatvoren, a sredstva su konfiskovana.

I would like to submit a complaint against Mega.bet regarding an unfair account closure and confiscation of my funds. I confirm that I played on Mega.bet honestly and in good faith. I don't have multiply accounts, but they blocked me because of VPN. I am located in Russia and it is allowed to register there for Russians. But my internet provider blocks their website and i asked at support and MADE a SCREENSHOT if i can play from Russia, they allowed it to me. All bets were placed manually using my own funds. I even had 1 completed withdrawal without any questions... But on 2nd January 2026, I requested 2 withdrawals of 75 TON and 88 TON(crypto), also i had about 150-160 TON at my balance also. Shortly after submitting the withdrawal request, my account was blocked and later permanently terminated. My deposits were accepted and betting activity was allowed without issues. Action was taken only after I requested a withdrawal, which raises serious concerns about unfair and non-transparent practices. I contacted Mega.bet support and asked for clarification, but they said that they closed account for VPN usage and i will get nothing. I believe this is an unjustified confiscation of legitimate funds based solely on suspicion and vague terms. I respectfully request Trustpilot’s assistance in reviewing this case and helping reach a fair resolution.

Disputed amount: about 300 ton or 450€

I am a crypto and betting influencer with 37k followers, i just want to get my money back!

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Dear player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you provided all the information truthfully during the registration process?
• Have you passed the KYC verification?
• Could you please advise on your deposit history in this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Yes, account is mine, i put a right info while registration. I didn't pass KYC with them, they didn't ask me for that. I even withdrew my money once to TON(crypto). I can't log into my account because it is blocked. But i can send screenshots if you need

Dear lysenko_semen, thank you for your response. Could you please attach the evidence you have mentioned?

Thank you in advance for your cooperation.

Dear lysenko_semen, thank you for your response. Have you reached out to the casino's customer support in relation to this issue? If so, have they provided any explanation?

Feel free to forward any relevant communication to my email address. You can reach me at [email protected].

Thank you for your patience and cooperation.

Dear lysenko_semen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.