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I did everything they asked for did all the steps twice and now they’re saying that I violated their kingdom somehow I don’t know how and they don’t want to pay me $151 fair in square

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Dear Dooza79,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The site is called methmate11 they recon that I have violated their kingdom when I just joined and used the welcome bonus of 25 and got the first withdrawal of the $25 deposited and then the minimum withdrawal after that was 150 and I got to that and now they’re saying I’ve violated their rules for some reason. I don’t know how it’s only a first time I’ve joined up with them and they won’t pay me $151. They reckon I violated something gameplay or something like that when I didn’t. and I have all the screenshots to prove that I did all the steps and everything right to deserve this money and now they’re lying and saying I violated something when it was the first time I joined up to their site did everything first did first withdrawal did everything right but they still reckon I violated their kingdom somehow I don’t know how.

Yes, if you need screenshots of all of them steps and everything I’ve done correctly with this mob methmate11 and for some reason they made me do the steps twice so they could glitch the system or something to they wouldn’t have to pay me or something. I don’t know but I’ve all screenshots to prove that I’m in the right there in the room they owe me $151. I won fair and Square.

Dear Dooza79,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I have not heard from them or received any money from them at all I am not sure what to do

Can you please help me

DearDooza79, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Send emails or chat transcripts to my email at karla.m@casino.guru , or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Dooza79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru