Zdravo,
Hvala vam puno što ste podneli žalbu. Žao mi je što ste imali negativno iskustvo sa Metkingom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Možete li, molim vas, pojasniti da li su prilikom obrade bankovnog transfera korišćene ispravne informacije?
- Da li ste ranije uspešno uplatili depozit u kazino?
- Da li vam je dostupan vaš igrački nalog? Možete li se prijaviti?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Unapred vam hvala na odgovoru.
Srdačan pozdrav,
Tomas
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Methking
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please clarify whther the correct information was used when processing the bank transfer?
- Have you made any previous successful deposit to the casino in the past?
- Is your player's account accessible to you? Can you log in?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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