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When it was time to withdraw my profits, the casino canceled my bets, returned my deposit and blocked my account without proven justification, I proved to them that I had not broken any casino rules and still they did not pay me

Na hora de sacar meus lucros o casino cancelou minhas apostas devolveu meu depósito e bloqueou minha conta sem uma justificativa comprovada, provei pra eles q não tinha infringido nenhuma regra do cassino e mesmo assim não me pagaram

Dear tomsk8pro1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I registered my account on the 11th of January, verified everything correctly and was betting on sports betting on FIFA, I didn't use any bonuses.

Registrei minha conta dia 11 de janeiro, fiz a verificação da conta tudo certinho e apostava em apostas esportivas no FIFA, não utilizei nenhum bônus.

Thank you very much, tomsk8pro1, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.