Millioner Casino - Povlačenja igrača su odložena.

I opened the account on 13rd April. I deposited for sportsbook but I used/use also the casino (small experience with slots, but large activity with live casino).

I was successful with my play. My balance increased and at the end of April I requested several withdrawals (the maximum, which is 3 x 500 euro).

I received only one (which landed in my Visa on 11th May). Further withdrawals are pending, the dates are crazy:

• 27th April
• 2nd May
• 7th May

Waiting for them, I kept playing (both sportsbook and casino). I lost 1000 euro with live casino.

Actually I have a balance of 2800 and I am going to spend a bit time with the casino again (paying attention in not losing so much as before).

Almost every couple of days, I contact Millioner.com asking for an update about my withdrawals, they ask me "to wait for a little longer".

Please note: There were and there are no active bonuses, no active wager, no kyc requests (in fact they honored one withdrawal long time ago).

I have the feeling that they do not want to pay. They want me losing everything.

I asked for info about the license number so that I can make an official complaint. They avoid sharing such info.

I hope that with the help of casino.guru, they will finally demonstrate IF they are a serious brand/company and will honor the existing withdrawals and the future ones.

I have recorded many screenshots about my activity. Let me know if you need any (and which ones).

Thanks in advance!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

I would also like to kindly remind you to remain patient during this process and to avoid gambling with any available funds in your account - if the balance is lost through gameplay, we may no longer be able to assist you.

Thank you very much in advance for your reply.

Best regards,

Attila

Thank you for your help Attila.

I am adding my answers here down.

Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

I received one payout to the same Visa that I used for depositing.

Now I have 3 pending requests for 500 euro. Two with the same Visa and one with the Bank account that I used for depositing.

Could you please confirm that you have passed the KYC verification?

They never requested me to perform kyc steps. They always asked me to wait.

I received one withdrawal in the past. It means that the kyc was considered fine. I can assume/speculate that did it because many I am considered verified with a partner brand OR did whatever background check.

Have you accumulated your winnings with or without an active bonus?

My very first deposit of 200 euro was linked to a sportsbook bonus of 100%. I completed the wager, in fact I received a withdrawal. Afterwards I tried to avoid bonuses. Sometimes they gave me casino free spins or similar. I tried the slots. I cumulated small winnings for few euro. They had wager requirement of 40x and I deleted such bonuses everytime.

In other words, when I requested the withdrawals, there were no active bonuses and now there are no active bonuses. Be informed that they do not have allow you to request a withdrawal if there is an active bonus.

Thanks again for your help.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Millioner Casino representative to join this conversation.

Dear Millioner Casino,

Could you please provide clarification regarding this case along with supporting evidence?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Guru2610,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka Dubasova