Millioner Casino - Povlačenje igrača je odloženo.

Hello, I requested a withdrawal from this casino on March 16th. They said everything was OK with the transaction and that I should wait, my withdrawal would be processed soon, but nothing is happening. Perhaps you can help me?

Hallo ich habe im diesem Casino am 16.3 eine Auszahlung beantragt sie sagen es wäre alles OK mit der Transaktion ich soll warten meine Auszahlung wird bald bearbeitet jedoch passiert nichts vielleicht können sie mir helfen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Keinplan1993,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Petra