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I'm having trouble withdrawing my earnings. My withdrawal request has been pending for over 15 days. Fifteen days ago, they told me the cryptocurrency payment system was undergoing an update and they didn't know when it would be completed, only that it would be soon. Fifteen days have passed and they keep telling me the same thing.

Tongo problemas para retirar mis ganancias, más de 15 días que que aparece en espera mi solicitud de retiro, hace 15 días llegan diciéndome que el sistema de pago de criptomonedas está teniendo una actualización y no saben cuándon se completara y solo me dicen que dentro de poco, han pasado 15 días y siguen diciéndome lo mismo

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Are there any other payment methods in your account available for withdrawals that you could use?
• Which payment methods have you used so far to deposit money into your casino account?
• Have you passed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have made successful withdrawals before,

Since my deposit was in USDT, the only withdrawal method is USDT.

I have only deposited USDT

If you completed the KYC

Ya he echo retiros exitosos anteriormente,

Cómo mi deposito fue por usdt la única forma de retiro es usdt

Solo e depósitado por usdt

Si complete el KYC

Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. Also, kindly specify what games you played. Thank you for your cooperation.