Mr Bit Casino RO - Račun igrača je zatvoren, a sredstva konfiskovana.

Hello Casino Guru team,

I kindly ask you to review and accept my complaint regarding MRBIT.RO and help me resolve this situation.

My account was blocked and the casino refused to pay my remaining balance of approximately 8830 RON. They only refunded my original deposit of 1500 RON and confiscated the rest of the funds.

The casino requested a Sumsub video verification, which I successfully completed. I also provided additional documents such as utility bills and bank card verification documents as requested.

Despite fully cooperating with all verification procedures, the casino closed my account and refused to return the remaining funds.

I have already submitted complaints to ONJN as well, but so far I have not received any response either from ONJN or from MRBIT.RO.

Regarding my gameplay activity, I mainly played sports betting on major tennis, basketball, and football leagues, and also casino games.

Unfortunately, I do not have many email proofs available because I recently discovered that my Outlook emails are automatically deleted after one month, and I did not save the older messages at that time.

I would sincerely appreciate your assistance in reviewing this case and helping me recover my remaining funds.

Best regards,

Angelica ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bit Casino RO.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Which casino games have you played? (games, game providers)
• Did you achieve your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for taking over my complaint. Here are the answers to your questions regarding my situation with Mr Bit Casino RO:

Account Duration & Block Date: I have been a player at this casino for a few months. My account was blocked on or around March 10th, 2026.

Games Played: I played both slots (slot machines) and sports betting (pariuri sportive) on the platform.

Bonus Usage: No, I did not use any bonuses or free spins to achieve my balance. I played strictly with my own deposited cash (real money).

Please let me know what the next steps are and how we can proceed to get this issue resolved.

Dear AngeLiKa819,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello AngeLiKa819,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Mr Bit Casino to join the conversation.

Dear Mr Bit Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence directly to me at michal.k@casino.guru for an independent assessment.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear AngeLiKa819,

Despite repeated attempts to contact the casino, I have unfortunately not received any response from their side. In the absence of the casino's cooperation, our ability to investigate the matter further and facilitate a resolution is basically zero.

Consequently, I will proceed with closing the complaint as Unresolved in our system. I appreciate that this outcome is unlikely to be satisfactory from your perspective. However, unresolved complaints negatively impact the casino's rating within our Casino Safety Index, which may encourage the operator to reconsider its approach and engage with the matter in the future.

Should the casino decide to respond or provide information relevant to your case at a later stage, we may reopen the complaint, and you will be notified accordingly by email.

As you have already contacted the Romanian National Gambling Office (ONJN), there is unfortunately little additional guidance I can provide. The ONJN is the competent authority within your jurisdiction and should be able to provide you with assistance available under the applicable regulatory framework.

If the ONJN was able to help you or if there are any developments in your case, I would appreciate it if you could inform me of the outcome at michal.k@casino.guru.

Regrettably, this is where any potential assistance from our side concerning your case concludes. I am sorry that I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru