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I am filing a complaint against MrGamb for the unlawful confiscation of my winnings totaling 110,000 TRY. Before I started playing, I received explicit confirmation from an official representative (Melis) that a 1x wagering requirement was sufficient for withdrawal.

However, after generating winnings, the operator retrospectively changed the requirements. Even after completing their forced 3x wagering with a strategic Roulette play, the operator confiscated my entire balance. They falsely labeled my play as "guaranteed profit." Furthermore, their license is currently INVALID, and they have stopped responding to official emails. I have attached all screenshots as evidence.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the situation you’re facing regarding your winnings at the casino.

To better understand the circumstances surrounding the accusations of breaching the Fair Play Policy, could you kindly provide more information on the following points:

• Can you recall any specific actions or events that might have triggered the casino's accusation? For example, were there any unusual patterns in your gameplay or any technical issues that occurred while you were completed the wagering?
• Could you please confirm whether you currently still have access to your account?
• Have you utilized any bonuses at MrGamb Casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Dear Mrgamb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Attila,

​The casino’s silence and their request for more time is a clear admission of their inability to justify seizing my funds. They are simply stalling because they have no valid evidence.

​To clarify your questions:

​Bonus Usage: I did NOT use any bonuses. I played only with my own deposit.

​Account Access: I still have access to my account.

​The Situation: I followed all rules and even completed an arbitrary 3x wager they imposed later. Their "guaranteed profit" claim is a baseless excuse to steal my 110,000 TL winnings.

​MrGamb is acting in bad faith by avoiding official communication. I request Casino Guru to hold them accountable for this unlawful seizure.

​Best regards,

Mrgamb

Dear Mrgamb,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Mrgamb,

My name is Michal, and I have taken over handling your complaint. I have reviewed the case and will be reaching out to the casino to gain further clarity on the situation and explore whether I can assist in resolving it.

We would like to invite MrGamb Casino to join the conversation.

Dear MrGamb Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me via email at michal.k@casino.guru for an independent review.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mrgamb,

I have tried to contact the casino repeatedly but, have had no success. I'm afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, you might consider contacting the Anjouan Gaming Authority and submitting a complaint to them if you still want to pursue your case.

Although according to their policy, the Authority does not mediate, arbitrate, adjudicate, or otherwise intervene in individual player-operator disputes. However, if a complaint is not resolved by the casino team within 30 days, it may be escalated to an independent Alternative Dispute Resolution (ADR) provider. Participation in ADR is mandatory for all licensed operators, and the operator is required to cover the associated costs (if applicable).

As MrGamb Casino has not engaged or responded within our own dispute resolution process as an ADR mediator, this may constitute a potential breach of licensing conditions. For this reason, it may be appropriate to inform the licensing authority of the situation. You can contact them here: Contact | Anjouan Gaming

They may be able to review the matter further and take any necessary action which could help to potentially resolve your issue.

Please let me know if they were able to help at michal.k@casino.guru.

Regrettably, this is where any potential assistance from our end concerning your case concludes.

While we are unable to assist further with this specific case, please do not hesitate to contact us regarding any other casino-related issues in the future, and we will try our best to help where possible.

Kind regards,

Michal

Casino Guru