MyBet Casino - Račun igrača je zatvoren, a sredstva konfiskovana.

Casino mybet refused to let me withdraw money.

First I deposited 10 usdt=10usd played with it and did the requirements rollover 1x. Then tried to withdraw they asked me to verify my identity using Veriff third party did that and successfully succeed. Then they kept refusing to let me withdraw and kept asking for proof of residence which I provided utility bills and got rejected 6 times. As last solution I asked for account closure and funds withdrawal immediately. They closed the account and confiscated my funds saying it is a fraud by TCs. Be careful where you play guys.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Luffy444,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you lose access to your account upon your request?
• Could you please forward your entire correspondence with the casino? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello attila I have transferred the emails to you. To be clear upon the casino rejecting my proof of adress 6 times in a row. I demanded account closure and funds withdrawal. They proceeded to close my account but they didn't honor giving me my funds instead they confiscated them and said I'm fraud.

Dear Luffy444, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you play casino games or bet on sports?
• Did you accumulate your winnings with or without an active bonus?
• Could you please explain what kind of document you sent to the casino for verification of your address?

Thank you very much in advance for your reply.

Did you play casino games or bet on sports? Casino games

Did you accumulate your winnings with or without an active bonus? No active bonus just raw deposit

Could you please explain what kind of document you sent to the casino for verification of your address? Internet bill / electricity bill they seemed to be just rejecting everything to not let me withdraw. Even when I demanded my account closure and funds immediate withdraw they didn't say anything about TCs or fraud. People need to know the truth of this casino as they won't let you withdraw your money.

Dear Luffy444, Thank you for your response. I kindly request that you send me the documents you provided for the verification of your address. Additionally, could you please confirm if all the information you submitted during the registration process was accurate?

Thank you for your cooperation.

Dear Luffy444,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru