Need for Slots Casino - Igrač tvrdi da mu je isplata odložena.

I have asked needforslots casino to verify my account for over a week but they keep rejecting my bank statement at the last step saying my bank statement does not include the deposits which they CLEARLY do. They are constantly delaying my verification. I have attached EVERY proof necessary as of now.

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Dear mivulette,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Just to mention, they have processed and verified my bank statement but have requested a verification of my phone ownership. I have verified everything in the verification page now and submitted the proof of phone number ownership. I am currently waiting and I am on the 5th day. I am waiting for them to unsuspend my account so I can deposit and wager crypto. Crypto is my only withdrawal method and they have constantly refused to add bank transfer as a withdrawal method so I have to deposit and wager crypto before I can withdraw.

Dear mivulette,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

My account is STILL in process of verification. After I had successfully, fully verified my needforslots casino account, they have requested my phone number ownership verification. They said they had forwarded those documents last week on the 12th of November exactly 6 days ago now (4:45pm AEST). This is well over their suggested 24-48 hours verification timeframe and live chat support is useless as they keep telling me I need to wait.

Because my account is still suspended, I cannot wager. But I have to wager my crypto first in order to proceed with my withdrawal for crypto as that is my only withdrawal method.

My account shows as fully verified on the casino website but they require me to complete this "security verification" to unsuspend my account and let me proceed with my wager and withdrawal. But this has been taking ridiculously long and am at a loss of words.

I have waited an ENTIRE WEEK. Im assuming theyre delaying my payment at this point.

Dear mivulette, thank you for the provided information, I completely understand your frustration with the prolonged verification process. In order for me to better understand the issue, could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I have sent my proof that I sent to the casino to your email.

I have provided screenshots of my recent live chat interaction with the casino.

I want you to tell the casino that this is the only way I can provide proof of phone number ownership to the casino in the case that they reject my verification which I will notify later. I have provided my full name, my current service provider and my phone number which match the ones I have input into the casino as a screenshot from my customer details page. I wasnt able to request any documents from my service provider as I currently have a prepaid eSim and thus I cannot request any documents from my service provider. I have already attempted ringing my service provider and was told so.

Dear mivulette, thank you for your response. Do you have any updates for us in relation to the verification process? Have you received any news from the casino?

Thank you in advance for your reply.

Needforslots has requested proof of phone ownership so I had to change my entire mobile plan from prepaid to postpaid just to get this document. I have sent it in for verification but they rejected it saying it was forged when it clearly isnt. My guess is they werent bothered to check that it was an entirely different document than last time because my mobile plan and service provider was different. I have contacted live chat support and they have forwarded this and I have resubmitted my document. I SWEAR TO GOD if they ban my account because of their own STUPID misunderstanding, I am willing to take legal action. However, now I will wait. I will update and if they do, I hope casino guru can do something about it first.

They are constantly rejecting my new mobile plan phone bill. They keep saying it is forged without even reviewing the document properly. They are also refusing to point out where they even think is forged which clearly they can't because it is OFFICIAL and UNEDITED. I want my withdrawal now. Please contact the casino.

I have sent the phone bill in question to the casino guru email. They have no excuses and clearly are attempting to delay the withdrawal until I give up.

Dear mivulette,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Dear mivulette,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Need for Slots Casino to join this conversation and assist in addressing the complaint.

Dear Need for Slots Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Update: They have requested a screen recording of me opening my vodafone (service provider) app then attaching the phone bill after downloading it to their email. I have submitted it and now waiting their response. It has been 3 days since Ive submitted it and would like an update from Needforslots casino.

They have suddenly banned my account after taking ALL my information. They said nothing about this until I submitted ALL THE VALID DOCUMENTS. I want my winnings sent to me. These guys are SCAMMERS.

Dear mivulette,

We would like to inform you  that your winnings have been confiscated and your account has been closed in accordance with T&C: 

You are allowed to have only one (1) account. Only one account for each household, IP, and PC is allowed. If you attempt to open more than one account, all accounts you try to open may be blocked or closed and any bets may be voided. Also, any returns, deposits, winnings, or bonuses which you have gained or accrued during the same time as the duplicate account was active will be forfeited by us and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the duplicate account. If you wish to open another account, you may do so by contacting support by email. If a new account is opened, the old account will be closed. If you notice that you have more than one registered account you must notify us immediately. Failure to do so may lead to your account being blocked for access.

Dear Stefan,

We have sent you an email with further information. Please review it at your earliest convenience.

Best regards,

Need for Slots Casino

Dear mivulette,

I have reviewed the submitted evidence, and it confirms that multiple accounts were created. Furthermore, the first deposit bonus was claimed on both accounts, which resulted in an unfair advantage over the casino. Had only one account been used, the same bonus would not have been available twice.

For the reasons outlined above, we must proceed with rejecting this complaint. Thank you for your understanding. I genuinely regret that we were unable to assist you more effectively in this particular case, as our goal is always to help players resolve their issues whenever possible.

Please note that you are welcome to contact us again should you encounter any issues with any other casino in the future. Whether you have a question, a concern, or a new matter that requires review, our team remains available and ready to assist you.