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I am in the register of excluded persons, I have opened an account for my wife, who of course does not know about it. I made deposits to the casino account with a card in my name. I lost a higher amount of money. Is it possible to complain and claim the amount lost?

Som v registri vylúčených osôb, otvoril som si účet na manželku, ktorá o tom samozrejme nevie. Vklady na účet v kasíne som robil kartou, ktorá je na moje meno. Prehral som vyšší finančný obnos. Možno reklamovať a domáhať sa prehranej sumy?

Dear Dušan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future as it will only decrease your chances to win cases against gambling establishments.

Could you forward any relevant communication along with your Gambling Regulatory Authority registration? My email address is petronela.k@casino.guru.

Thank you in advance for your reply.

Best regards,

Petronela

A reply sent to the email provided. well thank you

Odpoveď zaslaná na uvedený email. Ďakujem

We continue our communication via emails only as per the player's request.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.