NYspins Casino UK - Igrački nalog je zaglavljen u petlji verifikacije.

I deposited £25 when making a nyspins account.After i uploaded my documents my account was thrown in a unescapable loop for over a week now i have emailed nyspins 3 times but all times have been ignored and i would have used the live chat, but with the verification loop anytime I click on anything, it just does the same thing

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Hello

If I remember correctly it was the 23rd of June and I used my Driving Licence pictures of back and front for verification. Before verification, I was depositing £25 and after putting the documents for verification. I've been stuck on the manual verification screen since then. I would like to also add that I haven't received any verification from nyspins to my email, not even when I created my account

Thank you

hello just a update im still dealing with the same problem with no access to my funds

Thank you for your reply. Could you please forward all documents you provided to the casino for verification, along with any communication between you and the casino’s customer support?

You can send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

Hello Lisaoc72,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru