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Withheld 280 euros

I want to verify my card, but they say they can't see my two surnames and are asking for a card ownership certificate, even though they can see them perfectly. I sent the bank's cardholder information and contacted them via chat, but they're not helping me. They've kept my 280 euros for something absurd. They say they can't read my name and surnames.

I sent them a photo of the card to see if my name was visible. I also sent a bank statement proving my account ownership. They cut me off mid-sentence in the chat. So now they're holding my €280 for a non-existent error.

Retenido 280 euros

Quiero verificar mi tarjeta pero me dicen q no se ven mis dos apellidos y me piden un certificado de titularidad de tarjeta cuando se les perfectamente. Mando titularifa del banco hablo por el chat y no me atienden . Se han quedado con mis 280 euros por una cosa absurda .dicen q no se lee mi nombre y apellidos

Les he enviado la foto de la tarjeta para ver si se ve o no mi nombre? Además sales envié un certificado de titularidad del banco. Y en el chat lo han cortado y me han dejado con la palabra en la boca . Total q tienen retenidos mis 280 euros por un error inexistente.

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Hello,

Thank you very much for submitting your complaint and for the updates provided before your complaint was reviewed. I’m sorry to hear about your negative experience with Olybet Casino ES.

Please allow me to ask you a few questions so I can better understand the situation.

• Has your payout been processed since your last update?
• If the issue persists, please provide updates directly in the complaint thread.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas