Orbit Spins Casino - Depozit igrača nije potvrđen.

I made a deposit to Orbitspins on 23rd of june,

I deposited to an address generated by the casino.

It was with Solana.

The funds left my wallet and arrived to the given address by the casino,

but the casino claims to never received it.

The blockchain shows clearly that the transaction was successful and that the money is on the wallet that belongs to the casino.

I have showed them screenshots from the blockchain proving this but still they claim that they do not have the funds.

I will attach the screenshots here so you can see for your self.

Also they asked me to contact my wallet provider which i did and they too can confirm that my money left their platform an arrived to the wallet address generated by the casino.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Orbit Spins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is this your first deposit in the casino using this payment method?
• Is your player's account verified?
• Could you please share with me your communication with the casino, dismissing the evidence you provided to them? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They have now sent me an email regarding a refund of my deposit,

I have responded with payment details and waiting for my money to arrive.

I will keep you updated on this matter.

Thank you!

Thanks for your reply.

Has the casino already refunded the amount?

May we consider the issue resolved?

Please let me know.

Yes i have now received the refund thank you casino.guru

Dear Eirik,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru