Oro.gg Casino - Depozit igrača je odložen i račun je nedostupan.

Hello,

On January 19, 2026, I deposited 250 euros via instant bank transfer.

The money was not credited.

Support has been saying the same thing for a day now. We're working on it...

Today I tried to log in and lo and behold... your email address does not exist...

So I can't log in and according to support, the money hasn't been credited either.

Please help!

Hallo,

am 19.01.26 habe ich per Sofortüberweisung 250 Euro eingezahlt.

Das Geld wurde nicht gutgeschrieben.

Support sagt seit 1 Tag immer das hleiche.Wir arbeiten dran..

Heute habe ich mich probiert einzuloggen und siehe da..Ihre Emailadresse existiert nicht..

Kann mich also nicht einloggen und das Geld wurde auch laut Support nicht gutgeschrieben.

Bitte helfen!

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions for clarification.

• Have you made any successful deposits into this casino in the past?
• Have you contacted your payment provider to inquire about the status of the missing transaction?
• Have you reached out to the casino’s customer support after you realized that you were unable to log into your account?
• Have you double-checked that all your login details were entered correctly?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

My deposit was added today after several days.

Done, thank you!

Hallo,

Nach Tagen wurde meine Einzahlung heute zugefügt..

Erledigt danke!

Dear Tuscani090283,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru