Oxibet Casino - Stanje na igračevom računu je konfiskovano.

On the 4th of July I made a deposit to Oxibet of 350 USDT from my crypto wallet. I won and received part of my winnings. I still had 1040 USDT on my balance. Oxibet then asked me to verify my account.

I had to complete a video verification and to provide my passport. Soon after I was asked to send a proof of address. I completed both steps and my account was verified.

I tried to withdraw my 1040 USDT and was told to cancel and retry since the withdrawal had to be made to the same wallet that deposited. I was confused because I only have one USDT wallet and the address never changes. But I complied, this time taking a screenshot of my withdrawal address from my wallet and providing it to email support saying telling them that I would be withdrawing to this address.

The same thing happened and they told me that the address was different. I now know for a fact that it was not different. I opened my original transaction in an explorer where I could see my original deposit address. I noted that address as well as the receiving address. I opened the casino, clicked deposit and took note of Oxibet's USDT deposit address. It was exactly the same as the receiving address from the explorer.

I provided screenshots of all of this to live chat only to be dismissed and repeatedly told that the receiving address is different to the sender address. They never responded to or referred to any of the proofs that I sent them. They never answered any specific questions that I asked. They just copy pasted the same response to everything that I tried to say. By the end, they finally said that they would escalate the matter.

On Monday, I received an email from Oxibet's "head of support". He just said exactly the same thing: That I must not try to withdraw to a different deposit address. I emailed him proof, screenshotting the explorer page showing him the transaction. On the screenshot, I underlined the deposit and receiver addresses in the explorer and demonstrated with screenshots that the sender address was the same as in my wallet and the receiver address was the same as the one that appears when I click deposit on the site. Furthermore, the timestamps on the explorer are a few seconds before the one on Oxibet's transaction history (since the transfer took a few seconds to land on Oxibet).

In response to undeniable proof, I received an email saying the following:

"Hello Daniel,

After a thorough review of your case, we have made the final decision to reject your current withdrawal request.

Additionally, in accordance with our Terms and Conditions, your balance has been cut due to a violation of our Bonus Terms and Conditions.

If you wish to withdraw funds to the cryptocurrency wallet you specified, you must provide sufficient proof that this is the same wallet used to make your deposit and that it belongs to you. Once the requested evidence is received, it will be reviewed by the relevant department.

Michael

Oxibet"

So not only have they denied the objective reality that I've shown them. They have added that I must prove "that the wallet belongs to me", something that they never previously asked for. And worse still, they have removed my 1040 balance entirely for an apparent violation of their bonus terms, something that they only mentioned after I verified my account and showed them incontrovertible proof that they were wrong about my deposit and withdrawal addresses not matching.

I have attached the same evidence to this complaint that I submitted to Oxibet.

1. "OXIBET DEPOSIT ADDRESS" shows the deposit address that appears when I click to deposit USDT in their casino.
2. "MY DEPOSIT ADDRESS" shows my crypto wallet's USDT address.
3. "Transfer details" is a screenshot of the full transaction details from a public blockchain explorer.
4. This page is public and can be corroborated by visiting https://etherscan.io/tx/0xa91fb826da0efb6fdeb55c67991fdc38bc2935fdf267551a1f31426119104faa
5. Underlined in red on my screenshot is my sending address which is exactly the same address shown in the screenshot "MY DEPOSIT ADDRESS".
6. Underlined in green on my screenshot is their receiving address, shown in the screenshot "OXIBET DEPOSIT ADDRESS". It never actually seems to change and they still display the same address when I click deposit.
7. I also underlined a tertiary handling address in yellow which appears on the screenshot. I provided this to Oxibet in case this mismatch was a genuine error due to a third party payment processor middle manning the payment. Obviously, this should not be my problem it if were the case.
8. "Oxibet Live Chat" is a transcript of my conversation with their live support.

All this evidence was completely ignored. Now they have escalated the issue by zeroing my balance while saying that I broke their bonus terms, an accusation which is as false as their claim that there is an address mismatch.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Oxibet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was your entire balance of 1040 USDT removed? Did the casino explain any point at which you broke the bonus rules?
• Which bonus have you activated on your account? Share with me a screenshot or any other relevant marketing material related to the bonus offer. My email is tomas@casino.guru
• Could you please specify which crypto wallet you use? Does the service require an account with the input of personal information and KYC?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas