The player from India experienced issues with two deposits totaling 36,000 INR to his Parimatch account, which had declined and had not been credited or refunded after nine days, despite being a VIP player with a verified account. He believed he was being defrauded by the casino. The Complaints Team informed him that since he had played and lost his winnings, there was limited assistance they could provide. As he was responsible for his account balance and the bets made, the complaint was ultimately rejected.
Igrač iz Indije je imao problema sa dva depozita u ukupnom iznosu od 36.000 INR na njegov Parimatch račun, koji su odbijeni i nisu bili kreditirani ili vraćeni nakon devet dana, uprkos tome što je VIP igrač sa verifikovanim nalogom. Verovao je da ga je kazino prevario. Tim za žalbe ga je obavestio da, pošto je igrao i izgubio dobitak, postoji ograničena pomoć koju mogu da pruže. Pošto je bio odgovoran za stanje na svom računu i izvršene opklade, žalba je na kraju odbijena.
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Ayushk365
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zdravo ekipa,
Suočavam se sa problemima sa depozitom na mom paritch nalogu,
Ja sam uplatio 26000 INR na datum 04/02/2025, moj depozit pokazuje pad,
I posle 9 dana moj depozit nije vraćen niti kredit u parimatču,
Drugi depozit je napravljen 08/02/2025 za 10000 INR, ovaj depozit takođe nije kreditiran,
Parimatch radi prevare sa mnom,
U roku od 10 dana izgubio sam 50 Lakh rupija u paru meču,
Ali oni rade prevare za samo 36000 INR,
• Bavim se sportskim klađenjem,
• Takođe igram kazino igre, rulet, slot igrice,
• uvek uplatite kredit odmah, ali moja ova 2 depozita 26000 i 10000 nisu uplaćena niti vraćena nakon 9 dana,
• moj nalog je u potpunosti verifikovan,
• Ja sam VIP igrač,
Hello team,
I'm facing deposit issues in my parimatch account,
I'm deposit 26000 INR on date 04/02/2025 , my deposit showing decline,
And after 9 days my deposit not refunded or credit in parimatch,
Second deposit was made on 08/02/2025 for 10000 INR, this deposit also not credited,
Parimatch doing froud with me,
Within 10 days I'm lost 50 Lakh rupees in parimatch,
But they doing froud for just 36000 INR,
• I'm play sports betting,
• I'm also play casino games, roulette, slots games,
• always deposit credit instantly but my these 2 deposit 26000 and 10000 not credited or refunded after 9 days,
• my account is fully verified,
• I'm vip player,
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Tomas
Complaint Specialist
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Poštovani aiushkhare365,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Ako vaš depozit nikada nije uplaćen na vaš kazino račun, jedina stvar koju bih preporučio je da kontaktirate svog dobavljača plaćanja. Oni moraju da istraže, ali imajte na umu da je to ručni proces za koji može potrajati i do mesec dana da se reši. U ovim slučajevima, kazino obično ima vezane ruke. Takođe bih toplo preporučio da ne deponujete više sredstava dok se problem ne reši.
Ako se novac izgubi tokom transakcije, biće potrebno neko vreme pre nego što bude pripisan na vaš kazino račun.
Žao mi je što sada nismo mogli biti od velike pomoći. Ostaviću ovu žalbu otvorenom mesec dana i ljubazno vas zamoliti da nas obaveštavate. Hvala vam puno na razumevanju.
Srdačan pozdrav,
Tomas
Dear ayushkhare365,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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Ayushk365
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Gospodine, moja banka mi je rekla da je moj novac uspešno poslat na paritch UPI adresu
Sir my bank told me that my money successfully sent to parimatch UPI address
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Ayushk365
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Pozovite predstavnika podrške za paritch kako bi moj problem bio rešen,
Pozovite predstavnika podrške za paritch.
Kindly please invite parimatch support representative so my problem will be solved,
Please invite parimatch support representative.
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Tomas
Complaint Specialist
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U potpunosti razumem tvoju frustraciju, aiushkhare365. Kao što sam ranije pomenuo, može potrajati neko vreme dok se sredstva ne pronađu i vrate na vaš bankovni račun ili kreditiraju na vaš kazino račun. Pošto stvar nije u potpunosti u rukama kazina, postaviću tajmer na dodatnih 12 dana kako bih omogućio ceo mesec da se transakcije izbrišu. Ako do tada ne bude razvoja, mi ćemo intervenisati. Ostanimo pozitivni i nadamo se dobrim vestima u vezi sa vašim deponovanim sredstvima. Hvala unapred na strpljenju i razumevanju.
I fully understand your frustration, ayushkhare365. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 12 days to allow a full month for the transactions to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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Ayushk365
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čekam
I'm waiting
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Parimatch Casino IN
Kazino predstavnik
Javno
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Draga Aiushkhare, možete li molim vas da podelite svoj ID igrača, da bismo mogli da ubrzamo ovo?
Dear Ayushkhare, can you please share your Player ID, so we can speed this up?
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Ayushk365
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Pogledajte ovaj snimak ekrana mog igrača koji bih pokazao,
Molim vas dajte mi neki besplatni gotovinski bonus,
Dragi paritch tim,
Izgubio sam više od 50 Lakh ove nedelje,
Molim vas dajte mi odštetu od 5 lakh rupija,
Želim 5 lakh rupija bonusa,
Zato što sam ove nedelje izgubio više od 50 Lakh rupija
See this screenshot my player I'd showing,
Kindly please give me some free cash bonus,
Dear parimatch team,
I'm lost more than 50 Lakh this week,
Please give me 5 lakh rupees compensation,
I want 5 lakh rupees bonus,
Because I lost more than 50 Lakh rupees this week
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Ayushk365
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Dobio sam velike iznose pa mi je paritch blokirao opciju povlačenja,
Tako da sam izgubio svih dobitnih 50 Lakh rupija i moj depozit od 50 Lakh takođe,
Želim kompenzaciju,
Parimatch je napravio prevaru sa mnom,
Molim te daj moj novac,
I'm won big amounts so parimatch blocked my withdrawal option,
So I'm lost my all winning 50 Lakh rupees and my deposit amount 50 Lakh also ,
I want compensation,
Parimatch done a froud with me,
Please give my money,
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Tomas
Complaint Specialist
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Poštovani aiushkhare365,
Da li imate pristup nalogu vašeg igrača?
Da li je moguće da delite snimke ekrana statusa verifikacije vašeg naloga?
Da li je moguće da tražite nova povlačenja?
Dear ayushkhare365,
Do you have access to your player's account?
Is it possible for you to share screenshots of the verification status of your account?
Is it possible for you to request new withdrawals?
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Ayushk365
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Moj nalog je u potpunosti verifikovan,
Nisu mi odobrili povlačenje pa sam otkazan i izgubio sam sav novac,
My account is fully verified,
They not approved my withdrawal so I am cancelled and lost all money ,
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Tomas
Complaint Specialist
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nažalost,
pošto ste odigrali svoj dobitak, bojim se da ne možemo mnogo da učinimo za vas. Imajte na umu da je igrač jedini odgovoran za svoj račun, aktivno stanje i sve opklade koje se dešavaju.
Ako kazino nije zaplenio vaš balans, a vi ste mogli da igrate sa njim, verujemo da ste rizikovali svoja sredstva i da ne ispunjavate uslove za nadoknadu. Ne možemo naterati kazino da vam dodeli bonus ili povraćaj novca.
Obavestite me da li je početnih 36000 INR uspešno kreditirano na vaše stanje ili vraćeno na vaš bankovni račun.
Čekaću vaš odgovor.
Sadly,
since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place.
If the casino didn't confiscate your balance, and you were able to play with it, we believe you risked your funds and are not eligible for compensation. We can't compel the casino to grant you a bonus or a cashback.
Please let me know whether the initial 36000 INR was successfully credited to your balance or returned to your bank account.
I'll await your reply.
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Ayushk365
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zdravo gospodine,
Blokirali su mi opciju povlačenja tako da ne mogu da podignem svoj novac,
Zbog toga je moj gubitak ravnoteže
Još ne dobijam svoj novac
Hello sir,
They blocked my withdrawal option so I can't withdraw my money,
This is why my balance loss
I don't receive my money yet
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Tomas
Complaint Specialist
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Ne možemo da se suprotstavimo kazinu ako ste sami igrali i izgubili novac. Možemo ih kontaktirati samo ako vam blokiraju podizanje novca koji vam je ostao na računu.
Svaki igrač je odgovoran za svoj balans. Ako ste igrali i izgubili, ne možemo ništa drugo da uradimo. Iz navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli biti od veće pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa bilo kojim onlajn kazinom.
We can't confront the casino if you played and lost your money yourself. We can only contact them if they block you from withdrawing money that is left in your account.
Every player is responsible for their balance. If you played and lost, there is nothing else we can do. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
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