Pozdrav Pranaj13Pro,
Hvala vam na gore navedenim informacijama. Razumemo vašu zabrinutost u vezi sa spornom transakcijom.
Budite uvereni da je naš tim za naplatu detaljno pregledao vaš slučaj u više navrata, uključujući i nakon vaših prethodnih žalbi. Nakon pažljivog pregleda evidencije transakcija, oni i dalje potvrđuju da sredstva nisu primljena na našoj platformi. Transakcija nije ni stigla niti se zaglavila na našoj strani, i stoga nismo u mogućnosti da je uplatimo na vaš kladioničarski račun.
Pošto nemamo evidenciju o prijemu sredstava, preporučujemo vam da nastavite saradnju sa svojom bankom i dobavljačem usluga plaćanja/trgovcem (koji je primio sredstva), jer su oni u najboljoj poziciji da prate transakciju, utvrde njen konačni status i pomognu u njenom povraćaju ako je potrebno.
Razumemo da ovo možda nije ishod koji ste očekivali i iskreno se izvinjavamo zbog neprijatnosti.
Greetings Pranay13Pro,
Thank you for the information above. We understand your concerns regarding the disputed transaction.
Please be assured that our Billing Team has thoroughly reviewed your case on multiple occasions, including following your previous complaints. After carefully examining the transaction records, they still confirm that the funds were not received on our platform. The transaction neither arrived nor became stuck on our side, and therefore we are unable to credit it to your betting account.
As we have no record of receiving the funds, we kindly recommend that you continue working with your bank and the payment provider/merchant (who received the funds), as they are in the best position to trace the transaction, determine its final status, and assist with its recovery if applicable.
We understand this may not be the outcome you were hoping for, and we sincerely apologize for the inconvenience.
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