PariPesa Casino - Depozit igrača je odložen i nije uplaćen.

Hello sir, I am facing a painful experience in my life, i deposited 5 days ago, they are not crediting my deposit, they are saying daily to wait ,no updates, not a single update,poor customer service care, how to get my deposit refunded, I don't want to Play this paripesa again, this is a disaster, paripesa is nightmare for players, i request askgamblers and gambling commission please kindly ban paripesa, they are taking our deposits and not credited and not responding, please Take a strict action sir.i have every proof. Sent 100 mails, my request to players please please please please don't play paripesa, if you don't trust me you can visit and lose your money without playing,they will not credit your money for 15 to 20 days, my intention is all other players should not face painful experience like , worst customer care service and poor payment system,don't play. Boycott paripesa.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PariPesa Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share the hash of the transaction so we may verify it on an independent blockchain explorer?
• When was the last time you were in contact with casino support regarding the issue?
• Was this your first deposit using this particular payment method in this online casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

They blocked my account now sir , without any intimation they blocked my account, I just requested updates of my Deposit.

Thanks for the provided information.

• Do I understand correctly that you requested a self-exclusion from the casino?
• Was your account blocked as a result? Does the casino withhold any balance that belongs to you?
• Has the casino addressed your missing deposit issue since the last post? What did the casino reply regarding your deposit?
• Could you please share with me your communication with the casino regarding the missing deposit issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.

This is 15th day I am fighting for my deposit with valid transaction details and valid proofs but they are not even giving a single update till now, moreover I am vip Player, manager says to contact support, what a horrific website this is, boycott paripesa boycott paripesa, absolute cheaters and scammers, I am attaching customer care chats check. Sir.note: it's Litecoin deposit which usually arrives with in 15 minutes, but I am waiting for 15 days.

22nd day not a single update regarding my deposit sir

Not a single update from 22 days

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Sirisha777,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the PariPesa Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Why was the player's deposit not credited? Why is the player's account blocked? Has the player asked for Self-exclusion? Thank you in advance for providing us with your view of the issue.

Dear Martin sir ,Thank you so much for your valuable efforts. Please kindly don't encourage such scam websites and it's a very painful experience for me, it's a brutal experience, a Crypto transaction never takes 25 days , if it's failed it should be refunded. Please kindly ban and boycott such scam websites, i request other players to not join, if you still want to join please check my proofs. Please post this review publicly sir.

26 days , still customer care didn't give a single update, my suggestion to who want to join paripesa, paripesa is nightmare for players and it's painful experience, I don't have any hate to paripesa but it will be huge pain and delay your deposited funds and moreover no updates is the another disappointing, my request is please kindly ban and boycott paripesa or avoid and don't join, if you still dont beleive me you can ask me i can share all proofs and you can check all the evidence. I swear god promise it's a scam website.

Dear Martin sir one small update regarding my issue is, my account is unblocked , now my issue is only deposit issue. They blocked and i sent many mails and then they unblocked and now the main concern is deposit

Paripesa email response:No guarantee for my deposit, what an horrific customer care, it's 27th day for my crypto deposit.

Unfortunately this 28th day dear sir, i request casino guru management to expose such scams and please don't encourage such fraud websitez like paripesa, paripesa is nightmare for players and it's a most poorest customer care service and reckless customer care and today also I got reply for no updates, 28 days not even a single update for my deposit and it's frustrating, i request CASINO guru to please kindly ban paripesa and expose it to public with proper evidence and no one should suffer like me ,its a painful experience ever.

Dear Sirisha777,

please note, that we have sent messages to all casino representatives we know of. We are currently waiting for their answer, there is nothing else we can do.

Dear Martin sir ,if they are unresponsive, you should ban or boycott such paripesa scammers from your caisno guru, they are irresponsible customer care i already shared screenshots you can check how reckless they are, you please kindly declare paripesa as a scam website after my concern unresolved and all evidences are correct.you should declare it paripesa is a scam website.

Hello Sirisha777,

I understand your issue has been ongoing for a long while, but there is still time on our timer. Please be assured that we will follow all established guidelines and mark the outcome accordingly.

I am really thankful to your valuable efforts for my concern sir,it's a painful experience ever, I can't beleive my eyes how they are cheating, note one small thing sir they didn't given a single update and they already given email update as they can't guarantee my deposit and binance confirmed clearly it's recieved by reciepent

Ha ha ha ha 29th day ,still not even a single update regarding my deposit, Note : my serious warning to people who join paripesa, dear brothers and sisters and all my well wishers i beg you please don't join paripesa and before joining please check my all.threads and it's a painful experience and check how reckless customer care is . Your wish if you still want to join it's your nightmare. What a scam website this is, casinoguru and askgamblers must see carefully to this website before promoting, if you promote these websites your company also gets bad names, never support cheaters. Thank you

29 days, 29 days, 29 days, paripesa is nightmare, nightmare,nightmare, scam website, scam website, please please don't join, i already uploaded my all proofs to instagram and twitter and all platforms and I hope casinoguru should look into this very carefully sir, customer care is he'll. It's painful experience, they took my hardworking money.

Ha ha ha now now now they have taken another step , now they restricted my chat access, dear all players see carefully and look and check twice, don't join paripesa and ban paripesa and boycott scam websites.

30 days, 30 days, 30 days, horror customer care service, horrific, I request people before joining this paripesa you can check all chat thread's, my intention is players should not suffer pain like this, please please boycott or ban paripesa, i request gambling commission and all licences please check carefully twice and ban the paripesa, I am requesting from 30 days for a crypto deposit which is usually credits within minutes, and Note:"I got a information that paripesa employees are using players money for their personal use so this causes huge delay, in some cases you may loose deposits as well." 100% accurate information please check it.

Unfortunately they can't Even responded to casino guru within 7 days, still there's time left ,but I confirm scammers cheaters never respond.i request casino guru should look into carefully scam websites and must declare them as scam websites, i don't mind losing my funds, but other players should not suffer. This is my intention as a professional gambler.

I know I know they won't reply, scammer never reply, casino guru management must take seriously. I can assure you that they won't respond because it's a scam website, please kindly declare it as scam website sir.

Hello folks i uploaded a fresh chat threads with date and time check how reckless the customer care and still i didn't get a single update for my deposit from 30 days okay please check these before joining paripesa, and i request casino guru to declare it's a scam website. And i sent enough proofs and Evidence, customer care service chats you can check how horrible. My deposit is Litecoin guys already binance confirmed that my deposit is received by reciepent on day 1 and actually crypto deposits are swift, but still 30 days and moreover not Even a single update.

Dear Martin sir I am thankful to your for your valuable time and support for me and now it's time to get your response.thank you sir.

I request casino guru, if casino Guru is really true ,you should declare officially paripesa as a scam website.if you still encourage scam websites after getting full evidences and proofs, unfortunately you may loose all trust as well.i have lot of trust on CASINO guru, please don't lose it sir

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Martin sir I don't have any hopes on paripesa, you are unnecessarily wasting time by extending and please close as unresolved and down their rating, Note: scammers never responds it's true

Dear Sirisha777,

I have contacted all affiliates, but haven't received a response just yet. I fully understand your frustration, but all we can do now, is wait. This is a standard procedure in our complaint resolution process.

Regarding the site itself and its position on Casino Guru, I do not believe we are exactly promoting this site, as its safety index is subpar, at only 5,3.

Now 31 days sucessfully passed , one month sucessfully crossed, but still didn't get a single update regarding my deposit, I am contacting and requesting them every day, please check their chat support or customer care service how horrible they are. I request dear Martin sir I have seen in google paripesa is terminated by many review websites, you should rate them as a low index or scam website,if they don't respond this.

I understand I can say only one thing, scammers won't respond and cheaters always escapes, this is true, caisno guru must take seriously regarding these scam websites, actually casino Guru is trusted and safety review website. Please kindly look carefully sir.thank you

Ha ha ha ha , hello folks this is 34th day, once check the customer care service support and i didn't get a single update regarding my deposit, this is irresponsible and horrible website ever,i attached 34th day chat screenshots please kindly check and I hope no one should get such a painful experience like me.

Dear Martin sir lokk at these screenshots I am attaching, how irresponsible behaviour and not a single update regarding my deposit. I attached all my deposit screenshots to you at the start date, kindly look into this concern, because it's not only my concern, all future players and new players should not get painful experience like me , almost all paripesa is exposed and it's a nightmare for players, please kindly declare this website as a scam website, and reduce safety index to 0. The paripesa deserves this, please kindly check all my evidences and after time frame ending you please declare paripesa is a scam website.thank you.

Dear Martin sir look the screenshots .

Dear Sirisha777,

I understand your frustration, but I believe there is not much you can do for now. In case we do not receive a response, we will of course close this complaint as unresolved, which will negatively impact the casino's rating.

You can't reduce a small amount of ratings, cheating is cheating either done to one man or 100 people, please kindly declare as a scam website or reduce the safety index to 0

It's my humble request, because you can check the customer care service is horrible, you can check, and mail support also same as chat support, no call support, it's a nightmare and absolutely fraud website sir.

36th day crossed, dear folks massive scam of paripesa, no more words.

Dear friends look look at this scam websites customer care service, ha ha I attached please look this 36th day guys. My advance condolences to who join paripesa, RIP

No response no response no response,not a single response or update, 36 days almost ended,most horrific experience ever. My deposit is not credited 😔😔😔 after long fight back, still i don't have any hopes thanks for casino guru for putting lot of efforts behalf of me. I am waiting for last updat from Martin sir.

Now it's all over, 😔😔😔😔😔😔😔😔😔😔😔😭😭😭😭😭😭😭😭😭😭 my money is gone in vain. Not a single response or update.

Dear Sirisha777,

I have tried to get the casino to respond multiple times but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will now mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

I would also like to advise you to contact the Curaçao Gaming Control Board Licensing Authority and submit a complaint through their official contact form at https://www.gamingcontrolcuracao.org/contact. While this authority states that they are not able to mediate complaints between players and operators, it is still worth a shot, as receiving a higher amount of complaints could prompt them to take regulatory action or increase oversight of the operator involved.

Please make sure to include the name of the casino's operator in your complaint, as missing this information may result in the complaint being considered inapplicable. The Gaming Authority has more options and tools to assist players.

You can find more information on how to properly submit a complaint to the regulator at https://casino.guru/submitting-complaints-to-regulators.

We’ve reopened this complaint at the request of PariPesa Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Sirisha777,

for transparency, the casino has provided us with the following message:

After checking the account history, we do not see any deposits after November that would be pending or under review. Additionally, no recent support tickets or requests were found from this email address in our system.

If the player believes a deposit was not credited, the appropriate step would be to contact the bank or payment provider to initiate a transaction trace or refund request.

Based on our internal review, we do not see any unresolved issues on our side. However, we remain open to reviewing any additional proof. 

Dear casino representative,

As this deposit was made via crypto, contacting a bank or payment provider is not applicable. Blockchain transactions are irreversible and publicly verifiable.

If the player has provided the TXID, sending address, receiving address generated by your cashier, amount, and confirmation proof, the transaction can be objectively verified.

If the funds were sent to the deposit address assigned by your platform and confirmed on-chain, we believe responsibility lies with the receiving party or its processor. Stating that no deposit appears in your internal system is not sufficient to pass the burden of proof to the player in this case.

Can you please confirm whether the deposit address that was assigned to the player at the time belongs to you?

Kind regards

Martin

Dear Sirisha777,

we have received a response from the casino. Please check your email.

Dear sir I already attached the deposit adress that is the same adress

Dear Sirisha777,

thank you for your cooperation. Please attach the wallet address here as well. It will be set as sensitive and only the parties in this complaint will be able to see it.

Dear casino representative,

are you willing to refund the player?

Dear Sirisha777,

any update form your side? Have you received payment?

No sir not received any type of refund

Okay sir

Dear Sirisha777,

thank you for letting me know. I will extend the timer for the casino for one more week.

Additionally, please enter your wallet address to this thread as well. It will be set as sensitive and only casino representative will have access to it.

Dear sir thank you for yourr support dear Martin

Sirisha, thanks for the information.

Your refund is currently being processed.

How much time it will take and when I will receive funds and is it processed or not?

Is this the address of your casino account at Paripesa?

After 8 months you people are still refusing my refund and you are still confused and I told that is the my adress yes it's paripesa adress and will you process refund or not finally tell me one word

Can you please kindly sir

Dear paripesa this is totally dissatisfaction and disappointed you still didn't process my refund yet

How long you people take this

I have given all proofs

They starred all past game,very poor and again same scam started, dear players please kindly think 10 times before joining paripesa unbelievable scam and you already seen my past history in casino guru complaint this is 9th month and they are still not even refund or credited in gaming account and first they told your refund is processed and now they are are again asking for adress, what is the game. I don't have any hopes this is all time waste they won't credit my Deposit and the reason is their employees used my deposit and that is the delay caused and their employees failed to return back Money so they are refunding.

Dear Sirisha777,

I understand your frustration but let's refrain from such attacks in the thread.

Dear casino representative,

will you refund the amount to the player's account or are there still any obstacles? Please let us know and we will try to expedite the process as best as we can.

They are scammers

We have submitted a request to have the funds credited and are currently awaiting an update.

Dear casino representative,

thank you for your response, we will be awaiting the update.

Dear paripesa are you sure that you processed my refund and how much it may take? Kindly give me clarity

Dear paripesa small clarification are you asking my personal Binance wallet adress or paripesa deposit adress?? Actually you told refund so I sent my personal Binance adress

No refunds yet

Not even a response as well

You just credited 20 usdt but my deposit amount is 3800 inr means 40.11 usd ,you should transfer my remaining balance

Transfer the remaining balance

Dear Sirisha777,

thank you for your cooperation. Can you please provide us with a photo, showing the transaction in question?

Dear casino representative,

are you willing to transfer the amount as asked by the player? Alternatively, do you believe the missing deposit is only 20 USD?

I apologise for my mistake, thanks casino guru you solved my issue

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sirisha777,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martin